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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1207 customer reviews

Rating breakdown

1207 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 142 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1207 customer reviews

cookie gave this product an overall rating of 5 / 5

easy peasy

we wanted house insurance and our previous one was to high so gave avia a go and what a pleasant surprise the quotation was so quick and easy to get, not an essay of questions to answer and the quote given was cheaper and better cover. as an extra bonus we pay monthly with no interest added which is a reason we will be back for further quotes in the near future.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

cookie

Dusty gave this product an overall rating of 5 / 5

Exactly what we wanted

Home insurance with accidental damage cover for a very affordable price. Much better than our existing insurer. Very easy to arrange and the telephone staff were very knowledgeable and helpful.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Dusty

Jeff gave this product an overall rating of 5 / 5

Straightforward and easy to use online service

Very easy to get quote and cover and when I phoned Aviva was easy to amend policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jeff

clare gave this product an overall rating of 5 / 5

easy

very helpful,not long waiting just easy from start to finish

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

clare

Rigger73 gave this product an overall rating of 5 / 5

Money saver

Saved on my renewal quote from my existing insurer with like for like cover so very pleased - included discount for being an existing customer and purchasing online.Also no extra charge for spreading over 12 months - easy to arrange online.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

Rigger73

Dessie gave this product an overall rating of 5 / 5

So easy

We bought home insurance after having such a positive experience with our car insurance. I am always nervous that I have considered everything correctly, but the questions asked were easy to answer, and it was easy to work out the best cover for us.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64

Dessie

Stan gave this product an overall rating of 5 / 5

Excellent service.

Easy to choose cover of service, simple and concise.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Stan

Elliot gave this product an overall rating of 1 / 5

Massively Disappointed

I’ve been with aviva for a year now and so good so far until I moved into my first home. Now I’ve always paid more than I should because I like my fast cars, but I finally started to get a decent price and then I move into my first house, literally 1 minute round the corner from my old address, same area, same town and it’s been bumped up 15 pounds a month!! Massively disappointed! The only thing that I can’t fault is the woman I spoke to as she was very nice

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Policy features and benefits
3 / 5
Value for money
1 / 5
Customer experience
2 / 5
Ease of purchase
3 / 5

I'm sorry to see that you are unhappy with your new premium. Insurance policies are based on 100's of different rating factors, your postcode rating is one of the major rating factors. Even moving a mile up the road can have a big impact on your premium. Hopefully we are still competitive at your new address, even with the increase in you your premium. Thanks for taking the time to provide us with your feedback.

Mike, Aviva Online Team

Elliot

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