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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1048 customer reviews

Rating breakdown

1048 reviews

  • 5 stars awarded by 415 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1048 customer reviews

peter gave this product an overall rating of 5 / 5

Good and easy

House and contents insurance annual policy. Premium competitive,

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

peter

IAN5 gave this product an overall rating of 5 / 5

REPLACEMENT

Dropped and smashed my Mobile phone contacted Aviva and new identical replacement Mobile phone was delivered at 09.15hrs the following day. Absolute fantastic service.

I would recommend Aviva to a friend

By:
Gender:
Male
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

IAN5

Sunnymead gave this product an overall rating of 5 / 5

Garden Burglary claim

Following the forced break in to our shed and garage, with valuable garden machinery taken, it was necessary to source replacement; petrol self drive mower, professional strimmer, petrol hedge cutter, petrol blower / vac. The damage to the garage door was very quickly attended to and resecured, as was the shed.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Sunnymead

Benny gave this product an overall rating of 5 / 5

Quality job

We made a claim because our kitchen ceiling collapsed due to a water leak. We had the option to get quotes and hire builders ourselves but found there was a complete lack of interest from tradesmen. We opted to let Aviva handle everything and we are so glad we did. There was someone round to assess the damage very quickly and work began right away. The ceiling has been repaired after a thorough inspection to ensure it was all made safe. The kitchen was redecorate and the flooring replaced. The end result is amazing. The building company were great,always in touch so we knew the progress of the work (we had moved out of the property just before the leak happened). We couldn't be more satisfied with the quality of the work and the timescale for completion.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Benny

Rogers gave this product an overall rating of 3 / 5

Illogical sequence.

I'd decided to renew my existing policy with you, and filled in your satisfaction questionairre. It was only then that you pointed out that you had an alternative product. Woudn't it have been better to point that out before asking me to renew thre old one?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Rogers

Flower gave this product an overall rating of 5 / 5

Excellent customer service

I have 3 policies with Aviva,house insurance,car insurance and breakdown recovery.I chose to have all three with Aviva because of their very favourable terms.Following a fall last year my spectacles were unable to be repaired and I made a claim on the house insurance. This was dealt with promptly and efficiently.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

Flower

RIDEFAST gave this product an overall rating of 5 / 5

THE BEST AVAILABLE

My home insurance renewal arrived and had increased considerably, even though I had never made a claim in over 15 years, as I already had my life insurance and health insurance with Aviva I thought I would give them a go, and my goodness I am glad I did, as always the service was brilliant and as my property is a listed building the price was amazing which included high-value items insured away from the home, honestly give Aviva a call you have nothing to lose and like myself you could save enough money for a weeks holiday to Spain or Greece if you prefer.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

RIDEFAST

rhobsot gave this product an overall rating of 5 / 5

Great product

The policy was slightly more expensive than our current policy but gives much more comprehensive cover.

I would recommend Aviva to a friend

By:
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

rhobsot

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