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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Noddy gave this product an overall rating of 5 / 5

my Insurances have not taken effect yet but up till now Aviva have been very helpful and behaved the way one hopes all insurance companies would react

I have taken out both house/contents and car insurances. So far everything has been dealt with very professionally by Aviva. Neither have taken effect so I cannot tell about any future possible claims. Both quotes were very fair and covered exactly what I wanted. So far Aviva cannot be faulted as to service.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Noddy

Jean47 gave this product an overall rating of 4 / 5

New customer

Good cover, price and monthly payments at no extra charge.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jean47

fawsley gave this product an overall rating of 5 / 5

very good

Great service and prices , the best price and service ,and no charge for paying monthly

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

fawsley

Jeff gave this product an overall rating of 4 / 5

Excellent customer service.

Whilst given excellent service I was disappointed that I was not afforded the opportunity to pay for the policy via a one off payment. Other policies were offer but for some reason we're more expensive when paying in full.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Jeff

Phonecodesuk gave this product an overall rating of 5 / 5

Great service best prices

I brought car insurance with aviva via there online service. It was the cheapest I found there aviva app is great for making changes to your policy like new car or adding different services. I rate aviva as one of the best insurance companies I have ever been with

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
35 to 44
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Phonecodesuk

LIZZIE gave this product an overall rating of 5 / 5

GOOD CUSTOMER SERVICE,EXTREMELY HELPFUL AND UNCOMPLICATED .

BUILDING AND CONTENTS INSURANCE HELPFUL STAFF WHICH MADE EVERYTHING EXCEPTIONALLY EASY

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

LIZZIE

Larry gave this product an overall rating of 5 / 5

Price

Home and contents bought on line price couldn’t beaten

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Larry

Kazza gave this product an overall rating of 5 / 5

Excellent service

Household Insurance. So easy to complete online and when I was not sure of something customer services was a great back up

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Kazza

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