Overall rating
This product has been awarded an overall rating of from 1044 customer reviews
Rating breakdown
1044 reviews
- 5 stars awarded by 411 reviewers
- 4 stars awarded by 107 reviewers
- 3 stars awarded by 22 reviewers
- 2 stars awarded by 6 reviewers
- 1 stars awarded by 19 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Vivikins gave this product an overall rating of
Very helpful customer service explaining clauses
10/05/2019
House and contents policy bought after much research and comparison sites used. Had difficulty getting the online policy docs for review but Customer service assisted very well and talked me through the clauses I wanted to clarify and sent me all prior to purchase. Happy with the "on risk" process and all flowed perfectly thereafter.
I would recommend Aviva to a friend
- By:
- Vivikins
- Age:
- 55 to 64
- Policy features and benefits
- 4 / 5
- Value for money
- 4 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Vivikins
Teddy gave this product an overall rating of
Excellent Service
09/05/2019
Excellent service, easy to arrange online, monthly payments, great choice of levels of cover, and great competitive pricing. Why would you buy elsewhere?
I would recommend Aviva to a friend
- By:
- Teddy
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Teddy
rockinronnie gave this product an overall rating of
Awful customerservice
08/05/2019
AvivaPlus Home Insurance. I have had issues since the date I bought it and they have not been resolved in spite of emails and telephone conversation. I keep being told everything is sorted when clearly it is not. I still cannot see my policy and schedule online as was promised.
- By:
- rockinronnie
- Gender:
- Male
- Age:
- 65 or over
- Customer experience
- 1 / 5
- Ease of purchase
- 4 / 5
rockinronnie
eLLeO gave this product an overall rating of
Fast enrollement
08/05/2019
I needed to sign up for a housing insurance and I thought that the process of enrollment was very efficient via Aviva. I was able to complete it online without struggling too much.
- By:
- eLLeO
- Gender:
- Female
- Age:
- 25 to 34
- Policy features and benefits
- 4 / 5
- Value for money
- 3 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
eLLeO
A customer gave this product an overall rating of
Ceiling repair .
07/05/2019
Home contents and building insurance .claim went through with ease using independent assessment and choice of method for repair .
I would recommend Aviva to a friend
- Gender:
- Male
- Age:
- 55 to 64
- Ease of claims process
- 5 / 5
- Speed of resolution
- 5 / 5
- Customer experience
- 5 / 5
- Fairness
- 5 / 5
Mick gave this product an overall rating of
Easy to use process, very clear, and uses good language
07/05/2019
Very clear website and minimum of details required. Clearly explained without confusing legal terminology.
I would recommend Aviva to a friend
- By:
- Mick
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Mick
K199 gave this product an overall rating of
Value for price is excellent
06/05/2019
I bought home insurance and was pleasantly surprised by low price for an excellent product
I would recommend Aviva to a friend
- By:
- K199
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
K199
Thumper gave this product an overall rating of
Home cover ll
05/05/2019
Customer. Service was good, just ordered policy hopefully it all works, ang gave me peace of mind.
I would recommend Aviva to a friend
- By:
- Thumper
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 3 / 5
- Value for money
- 3 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Thumper