Overall rating
This product has been awarded an overall rating of from 1206 customer reviews
Rating breakdown
1206 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 141 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
floss2007 gave this product an overall rating of
simple and easy
24/08/2019
I completed an online home insurance quote, the form was simple and easy to work through. The quote I received was competitive with two quotes I had from different companies. I chose to go along with Aviva and registered with them so I can see everything on line. No problems at all.
I would recommend Aviva to a friend
- By:
- floss2007
- Gender:
- Male
- Age:
- 55 to 64
floss2007
bles0 gave this product an overall rating of
Excellent customer vserviced
22/08/2019
Home content insurance cover excellent cover good value for money
I would recommend Aviva to a friend
- By:
- bles0
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
bles0
garno gave this product an overall rating of
good customer service
22/08/2019
bought a home insurance policy at only half the cost of my previous one.
I would recommend Aviva to a friend
- By:
- garno
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
garno
Mazza gave this product an overall rating of
Quality products
21/08/2019
Car insurance and home contents insurance bought at affordable prices
I would recommend Aviva to a friend
- By:
- Mazza
- Gender:
- Female
- Age:
- 45 to 54
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 1 / 5
Mazza
Derry gave this product an overall rating of
Excellent service reliable
21/08/2019
Very good service offered on behalf of Aviva by the team. Excellent customer service
I would recommend Aviva to a friend
- By:
- Derry
- Gender:
- Female
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Derry
Oxooxo gave this product an overall rating of
Blended phone and online
20/08/2019
Applied by phone but wanted policy to be in my Aviva. After a couple of calls because policy hadn't appeared, Aviva manually added the policy to myAviva - which was good.
I would recommend Aviva to a friend
- By:
- Oxooxo
- Gender:
- Male
- Age:
- 55 to 64
- Customer experience
- 4 / 5
- Ease of purchase
- 4 / 5
Oxooxo
Louby gave this product an overall rating of
Great customer service and value for money with Aviva +
19/08/2019
I brought the Aviva + for both car and house insurance.. Great price, and great product
I would recommend Aviva to a friend
- By:
- Louby
- Gender:
- Male
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Louby
Timmy gave this product an overall rating of
Good customer proposition and value.
19/08/2019
Just a shame about all these reviews for which I have knocked off one star. Other than that Aviva is great.
I would recommend Aviva to a friend
- By:
- Timmy
Timmy