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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1206 customer reviews

Rating breakdown

1206 reviews

  • 5 stars awarded by 566 reviewers
  • 4 stars awarded by 141 reviewers
  • 3 stars awarded by 27 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 26 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1206 customer reviews

Contented gave this product an overall rating of 5 / 5

Good all round service

Bought both House and Car insurance. Questions were relevant but not war and peace. Whole experience was one of the best I have had purchasing insurance from any company on line very pleased.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
1 / 5

Contented

Adette gave this product an overall rating of 5 / 5

Really good customer service and very efficient

My home insurance was all sorted very efficiently.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Adette

Bizzers gave this product an overall rating of 5 / 5

Helpful staff

Had a slight problem completing purchase on line but a phone call produced very helpful staff who completed the deal for me. Thank you

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Bizzers

Lolburger gave this product an overall rating of 5 / 5

Long customer

House insurance, Car insurance life insurance, pension all very good prices And very competitive

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Lolburger

Normandy75 gave this product an overall rating of 5 / 5

Excellent customer service, communication and availability

Excellent quotation for my home /contents insurance took out the 3rd Option Aviva Plus home insurance Policy

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Normandy75

Valuehunter gave this product an overall rating of 5 / 5

Outstanding cover

I recently purchased home insurance after receiving a hiked up renewal quote (in spite of having not made any claims) from my current insurer. After taking out car insurance with Aviva plus which offered first class cover at a very reasonable monthly premium, I decided to try out home insurance. I actually finished up paying more with Aviva plus than my renewal quote with my previous insurer. There is a very good reason for this. I do not think there is anyone offering a more comprehensive cover than Aviva for anything like the price. I now have the peace of mind of knowing that whatever happens I am covered by my policy.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Valuehunter

ScunyTrackMan gave this product an overall rating of 5 / 5

Simple easy

House & Car insurance car insurance online did not recognise new car but sorted on the phone by Aviva rep but still charge the cheaper online price. House insurance straight forward & simple to do on line, competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

ScunyTrackMan

Corky gave this product an overall rating of 5 / 5

Int free

Got the quote and was surprised in difference as with same firm ,no interest better cover for less

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Corky

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