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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1041 customer reviews

Rating breakdown

1041 reviews

  • 5 stars awarded by 408 reviewers
  • 4 stars awarded by 107 reviewers
  • 3 stars awarded by 22 reviewers
  • 2 stars awarded by 6 reviewers
  • 1 stars awarded by 19 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1041 customer reviews

Ainsy gave this product an overall rating of 4 / 5

Renewal of home policy

Changed from monthly direct debit to annual to save interest. Necessitated a new policy! Website usually slow to load. Live chat very helpful (bit of a wait). Premium increase at renewal with no explanation as to why (no claims).

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Ainsy

Halo gave this product an overall rating of 5 / 5

Car & house insurance

Easy to access. When required nice helpful staff as in my case BUT above all very competitive prices.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Halo

RoyJ13 gave this product an overall rating of 4 / 5

Good customer experience

I decided to change to Aviva Home cover after receiving what the renewal for my previous provider wanted to charge me. Looking on the internet, choosing companies that I considered reliable, and was surprised how I could get the same cover for less from many of them. In the end I went to Aviva because they offered exactly the same cove for just less my previous provider.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over

RoyJ13

Jellybabe gave this product an overall rating of 5 / 5

Great customer service,

Motor/home/life insurance & pension, some I purchased directly & others have been transferred when being taken over from other companies . I now have everything in one place & able to view & check/ up date online as necessary. Quick, simple and straight forward no nonsense with good discount when you have several policies .

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Jellybabe

Keiffff gave this product an overall rating of 5 / 5

Not contacted by Aviva,

Easily read, right for everything we need, without too many complicated wording, result we bought it.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Keiffff

Snakeskins gave this product an overall rating of 4 / 5

Confidence

Need an insurance that takes the worry from me knowing I am well protected having recently lost my husband of nearly 60 years

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Snakeskins

GrahamJ1 gave this product an overall rating of 5 / 5

Easy and simple

Simplified cover and process at a good/competitive price

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
4 / 5

GrahamJ1

Robbo gave this product an overall rating of 5 / 5

That was easy

After receiving my renewal for my house insurance from my previous supplier I went on Aviva website filled in a few questions got a quote and purchased my policy it took a couple of minutes. Easy to use website no drama.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Robbo

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