Overall rating
This product has been awarded an overall rating of from 1207 customer reviews
Rating breakdown
1207 reviews
- 5 stars awarded by 566 reviewers
- 4 stars awarded by 142 reviewers
- 3 stars awarded by 27 reviewers
- 2 stars awarded by 10 reviewers
- 1 stars awarded by 26 reviewers
These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.
About ratings and reviews
We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.
Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.
We hope these reviews will help in your search for home insurance.
Corky gave this product an overall rating of
Int free
16/08/2019
Got the quote and was surprised in difference as with same firm ,no interest better cover for less
I would recommend Aviva to a friend
- By:
- Corky
- Gender:
- Male
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
Corky
Dave gave this product an overall rating of
Fantastic from start to finish
15/08/2019
Purchased Aviva pension ,also car insurance, And home and contents insurance. Easy to deal with ,everything detailed and people who understand their product . Also the ease to purchase having been given all the facts,
I would recommend Aviva to a friend
- By:
- Dave
- Gender:
- Male
- Age:
- 65 or over
Dave
CrisE gave this product an overall rating of
Great Value
15/08/2019
I already had car insurance with Aviva and was very happy with it so when my home insurance was due for renewal I asked Aviva for a quote. The quote was less than half of my renewal for almost the same cover - It was a 'no-brainer' to switch.
I would recommend Aviva to a friend
- By:
- CrisE
- Gender:
- Male
- Age:
- 45 to 54
- Policy features and benefits
- 4 / 5
- Value for money
- 5 / 5
- Customer experience
- 4 / 5
- Ease of purchase
- 5 / 5
CrisE
Critch gave this product an overall rating of
Simple to use, great service
14/08/2019
Changed our House and Contents insurance, saved a lot of money for a good product, and the whole set up procedure was simple and easy to use
I would recommend Aviva to a friend
- By:
- Critch
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Critch
Shwnibach gave this product an overall rating of
Anfractuous website
13/08/2019
The chief difficulty is the AVIVA Website, which appears to have been constructed with the object of frustrating customers, and in particular claim-makers as much as possible. I found myself going round in circles,invited to buy unwanted products and being directed back to a previous screen, and in the end I resorted to the telephone, with the endless waiting (half an hour typically) which that entails, before being able to make any progress.
- By:
- Shwnibach
- Gender:
- Male
- Age:
- 65 or over
- Ease of claims process
- 1 / 5
- Speed of resolution
- 4 / 5
- Customer experience
- 1 / 5
- Fairness
- 3 / 5
Sorry to learn of the difficulties you've faced when trying to make a claim on MyAviva. We're continuously improving our website for our customers. I've passed on your feedback for future improvements. I'm glad you were able to log your claim with us over the phone & I hope it's resolved for you swiftly.
Tasha, Aviva Online Team
Shwnibach
KathyG gave this product an overall rating of
Aviva home insurance
12/08/2019
Great professional service! The person that sorted out my home insurance listened to what I wanted & understood my needs , patient & very helpful. A lovely lady whom I'm sure is a valued member of your team!
I would recommend Aviva to a friend
- By:
- KathyG
- Gender:
- Female
- Age:
- 55 to 64
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
KathyG
Jacko51 gave this product an overall rating of
All in one pot
12/08/2019
Purchased home and contents insurance. Now have 3 cars, medical insurance, pension and home insurance all under the same banner. Could have got home insurance slightly cheaper but much easier to remember where all insurances are with.
I would recommend Aviva to a friend
- By:
- Jacko51
- Gender:
- Male
- Age:
- 65 or over
Jacko51
Cofidre gave this product an overall rating of
Service 2nd to none
12/08/2019
Insurance inertia is a common but in my case I wish to have the best deal. So, on calling I was dealt with sympathetically and professionally throughout. Options were provided and the deal I received was more than acceptable. Thank you
I would recommend Aviva to a friend
- By:
- Cofidre
- Gender:
- Male
- Age:
- 65 or over
- Policy features and benefits
- 5 / 5
- Value for money
- 5 / 5
- Customer experience
- 5 / 5
- Ease of purchase
- 5 / 5
Cofidre