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Overall rating

This product has been awarded an overall rating of 4.5 / 5 from 1159 customer reviews

Rating breakdown

1159 reviews

  • 5 stars awarded by 523 reviewers
  • 4 stars awarded by 130 reviewers
  • 3 stars awarded by 26 reviewers
  • 2 stars awarded by 10 reviewers
  • 1 stars awarded by 23 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us. Excludes Aviva Online and Aviva Premium Home Insurance.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

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Rated 4.5/5 based on 1159 customer reviews

Chrysalis gave this product an overall rating of 4 / 5

Good value cover

I purchased Aviva buildings and contents insurance after my long time provider increased my premiums by a ridiculous amount. Aviva offered better cover for a lot less and their customer reviews are good. The buying process was straight forward. I'm happy.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Chrysalis

SouthCoastTetchy gave this product an overall rating of 3 / 5

Annoying stream of emails after having paid the money all asking did I like you? Like a needy partner. I like you, I bought the product didnt I?

House insurance. It only house insurance, its not love. Now stop emailing me. You keep asking did I like you? Like a needy partner. I like you, I bought the product didnt I?

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
1 / 5
Ease of purchase
5 / 5

Apologies for the emails to ask what you thought of us. We learn a lot from customers' feedback, so what you think is really important to us. This helps us to continue to improve our service.

Tasha, Aviva Social Media Team

SouthCoastTetchy

Nickname gave this product an overall rating of 5 / 5

Simple and effective

House insurance. Easy website and competitively priced.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

Nickname

HonestyPlus gave this product an overall rating of 5 / 5

Reassurance Matters

I have had Aviva motor ins for 4 years and just purchased home cover, having been with another insurer for 4yrs. As a motor insurer Aviva’s premium is competitive and they were sympathetic to me returning from living overseas without NCB proof (despite claim free lease driving). Aviva’s claims service is second to none......always has been (I’ve been a long term customer). I had the misfortune to test this out recently when my car was shunted. Everything, from the moment of reporting the incident to returning my car, was handled efficiently & sympathetically. The courtesy car service was very good. And most of all, the repair is excellent. Purchasing online is very easy. The home cover is considerably cheaper than my previous insurer, who’d increased my premium despite having not claimed, and I’m not in a flood, subs or otherwise high risk area. You never know how good an insurer is until you claim so I’m more than happy with Aviva and would recommend without reservation.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
4 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

HonestyPlus

monkey55 gave this product an overall rating of 5 / 5

good value

buildings and contents insurance very good value and good coverage for what i wanted

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
65 or over
Policy features and benefits
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

monkey55

Mike gave this product an overall rating of 4 / 5

Home Insurance Renewal

Took out policy under friends and family offer. Everything was sorted ok over phone easily. Was a bit disappointed to not get my policy confirmation until a few days later with an accompanying apology.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
5 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Mike

Trumby gave this product an overall rating of 5 / 5

Quick and easy

I recently purchased buildings and contents insurance. The whole process was quick and easy. Your call handler was very helpful, polite and friendly.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Policy features and benefits
5 / 5
Value for money
5 / 5
Customer experience
5 / 5
Ease of purchase
5 / 5

Trumby

Lenny gave this product an overall rating of 4 / 5

Willing to listen

I had a previous claim logged for which I did not process as the stolen goods were recovered. This was soon rectified and my premium adjusted.

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
65 or over
Ease of claims process
4 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
4 / 5

Lenny

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