Get your claim started
Whether its urgent plumbing or a scheduled boiler safety check, it’s easy to let us know and get it taken care of with your Heating and Boiler Cover. See how best to get in touch and how the process works.
How to get in touch
Choose the option that’s right for you and let us help get things back to normal.
Book an appointment online
Just log in or register to MyAviva and follow the instructions. Currently, you can only do this if you haven’t chosen an excess on your policy and you don’t need urgent assistance.
Make an appointment by phone
Please call us if you need an urgent engineer visit. You can also phone for non-urgent appointments or to talk about an existing claim.
Lines are open 24 hours a day
National Gas Service
Lines are open 24 hours a day
If you suspect a gas leak, call immediately.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Heating and Boiler Cover documents
Take a look at our current policy wording to see full details of what we cover. Our Heating and Boiler Cover is provided by HomeServe.
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