Get your claim started
Whether its urgent plumbing or a scheduled boiler safety check, it’s easy to let us know and get it taken care of with your Heating and Boiler Cover. See how best to get in touch and how the process works.
How to get in touch
Choose the option that’s right for you and let us help get things back to normal.
Book an appointment online
Just log in or register to MyAviva and follow the instructions. Currently, you can only do this if you haven’t chosen an excess on your policy and you don’t need urgent assistance.
Make an appointment by phone
Please call us if you need an urgent engineer visit. You can also phone for non-urgent appointments or to talk about an existing claim.
Lines are open 24 hours a day
National Gas Service
Lines are open 24 hours a day
If you suspect a gas leak, call immediately.
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.
Heating and Boiler Cover documents
Take a look at our current policy wording to see full details of what we cover. Our Heating and Boiler Cover is provided by HomeServe.
Take a look at our latest news and guides.
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One of the most common home insurance claims is for escape of water, but what’s covered when you make a claim?
How to deal with frozen and burst pipes
Burst pipes cause misery for homeowners. Find out how to prepare your pipes for plunging temperatures and what to do if you’re too late.
What types of home insurance are out there?
Trying to decide which type of home insurance works best for you is frustrating, but with cover especially tailored for everyone, you can rest easy on your sofa.
What’s the difference between buildings and contents insurance?
It may be tempting to gamble on home insurance, but is it wise to risk your house or possessions? If you do play safe, what type of cover should you choose?
How to get contents insurance at university
Contents insurance isn’t as expensive as you might think, and you may already be covered by your parents’ policy. Find out how to protect your things.
Which alarm system should you get for your home?
There are several types of alarm system to choose from, but your home insurance provider may ask that it meets specific requirements to validate your policy.
How does contents insurance work?
1 in 4 UK homes don't have contents insurance — if you're thinking about the pros and cons of contents cover, find out what you need to know here.
What does home insurance cover?
Your home is probably the most expensive purchase you'll ever make, and home insurance gives you peace of mind that if something goes wrong.
Insuring your holiday home
Be it for business or pleasure, your holiday home will need specialist insurance. Find out how you can rest easy with the right insurance cover here.
What is accidental damage insurance?
While household hiccups are common, it doesn’t mean they’re not a hassle. Keep stress levels down is to restore normality as quickly as possible.
The process of buying a house
Saving for your first home? Then you need to know just how much it really costs to make sure you're saving enough to get on the property ladder.
Do I really need home insurance?
We’re always told to expect the unexpected, so if there is no place like home, isn’t it worth paying for peace of mind?
How to secure your rental property
Preventing storm damage
Simple steps you can take to safeguard your home before, during and after a storm.
Preparing for a flood
What to do if a flood’s on the way, from precautionary measures to safeguarding important documents.