In light of the coronavirus pandemic, we’re adapting our business processes to focus on helping customers with key services such as claims, renewals and changes to their policies.

With this in mind, if you’re looking to take out new car, home and protection policies, do so through our website or app rather than over the phone.

We’d like to thank you for your patience. We’ll continue to adapt our processes as the situation evolves.

• You can manage your Aviva policies by logging in to MyAviva

• Not all our pension policies are on MyAviva. If you have a scheme number starting with N or a plan number starting with GS, register or log into the My Money site

• You can get in touch with us online

• Car, multicar, van and home insurance non-emergency claims can be registered online

• Read our coronavirus travel insurance advice and frequently asked questions

• You may also find our contact hours vary over the days and weeks ahead