Request to change the address on my home insurance policy

Please fill in our form so we can help

We typically reply within 24 hours.

Aviva Online and Aviva Premium customers

If your policy number starts with ‘72’ or ‘73’, please visit Aviva Online and Aviva Premium help and support instead of using the form below.

AvivaPlus customers

If your policy number starts with ‘MTH’ or ‘AVP’, please use this form instead of the one below.

Important information

Please be aware that we are unable to provide you with a quotation and that any changes to your policy will only be effective from the time you receive confirmation from us.

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Your details

It’s important that you include this as it helps us identify your policy.

Tell us details about your request

Provide us with as much information you can so that we can effectively respond to your enquiry.

Would you like to change your postal address as well as the insured address?
Do you require temporary cover for your old property?
Would you like to make any changes to your cover as a result of moving house?

If you'd like to see what types of things you can cover, please refer to the optional covers section at the bottom of the page. When you've finished reading, just scroll back up to this section, your form details will still be here.

Where there is an increase in premium, we will not process any changes until we have permission from you to do so.

This change will be based on the assumption that:

  • Your new property has 5 or less bedrooms
  • Your new property will not be left unoccupied for more than 60 consecutive days
  • Your new property is made from standard brick, stone or concrete walls and a tiled or slate roof
  • Your new property is not a listed building
  • Your new property has not or is not suffering from flooding, subsidence, landslip or heave
  • That the only business use conducted at your property is for computer work, emails, telephone calls or administration

If you don't meet this criteria, you will need to use our general enquiries form.

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Did you know that you can add optional covers?

Tailor your policy with our optional add-ons and get extra cover for your home and belongings.

If you have landlord cover, check what optional covers you can add to your policy, at the bottom of the page.

You can find more details about optional covers and what is and isn’t covered in your policy document in MyAviva.

These optional covers may not be available for AvivaPlus policies.

Protected No Claim Discount

Accidental Damage cover for buildings

Accidental Damage cover for contents

Legal Services cover

Home Emergency Cover

Personal Belongings cover

Pedal cycles

Increased valuables cover (extra cover if you have valuables totalling over £10,000)

Optional cover eligbility

Not all of our optional covers are available for some of our policies. Read our eligibility table to find out more.

Eligibility for types of optional cover