What to do when your home floods

What to do when your home floods

During a flood: what if your home has been flooded?

  • Contact your insurer as soon as possible.

  • Don’t touch any of your electrics – they could have been damaged by water and become live.

  • Start identifying items that have been damaged. Make a list and take pictures if you can – this will make it easier to assess the damage and speed up your claim.

  • If you can, try to lift any items out of standing water – for instance, if your carpets are saturated, try and raise any furniture off of them and on to wooden blocks to prevent further damage.

  • Listen to local weather reports in case further rainfall is forecast.

     How to make a claim if you are an Aviva customer

For our joint protection, telephone calls may be recorded and/or monitored.  The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.


Back to top