Welcome to Aviva DigiCare+

You can't predict what will happen tomorrow. But you can be more prepared where your health's concerned. Aviva DigiCare+ offers a range of complementary health and wellbeing benefits provided by carefully selected partners (some optional benefits may incur a charge). It’s available to you when you take out an Aviva personal protection policy, excluding Simple Life Insurance, through a financial adviser.

Through the Aviva DigiCare+ app, provided by Square Health, you can request an annual Health Check to help detect problems early. You can also get expert advice to help you shape a healthier lifestyle, and quick access to healthcare professionals for more day-to-day issues around your physical and mental wellbeing. Simple to set up and easy to use, Aviva DigiCare+ could be a positive step towards a healthier future for you and your family.

Be proactive with your health

Take a hands-on approach with an annual Health Check, nutritional consultations and discounts on gym membership

One app with joined-up support

Services in the app are connected, to help make it easy to act on the advice you receive

For you and your family

Your partner can also benefit, along with children up to the age of 18,or 21 if they're in full-time education

Important documents

What's included with the Aviva DigiCare+ app?

  • Annual Health Check
    An annual Health Check that gives you a health snapshot from the comfort of your own home. It tests for 20 different health markers, including liver, kidney and bone health, cholesterol, gout, proteins and diabetes risk
  • Nutrition support
    Provides access to a trained nutritionist who can advise on how to improve your eating habits as part of a healthier lifestyle. You can access up to six consultations a year shared between you, your partner and your children aged 12 to 18 (or 21 if in full-time education)
  • Bupa Anytime HealthLine
    If you have a health query about yourself or a loved one, a qualified nurse could give you the guidance you need. This unlimited telephone service is available anytime day or night, 365 days a year and covers not just you, but your partner and children over 16 too
  • Mental health support
    Quick access to tailored mental health advice for you and you family. This service provides up to six video or telephone psychotherapy sessions per year, with advice available for parents concerned about younger children and you'll be matched with a UK-based specialist that best meets your needs. Sessions can be shared between you, your partner and children aged 16 to 18 (or 21 if in full-time education). You can get an appointment on average within 2 working days, easily bookable via the app
  • Second opinion service
    This service offers, in most cases, a face-to-face consultations, but video or telephone consultations are also available. You'll be provided with support on a wide range of physical and mental health conditions. The specialist will give you an in-depth analysis of your diagnosis and treatment options, and will answer any questions about your diagnosis. You can use this service twice a year, and it covers you, your partner and children up to 18 (21 if still in full-time education)
  • Health and wellbeing discounts
    With access to over 3,000 health and fitness clubs across the UK, you can enjoy great savings on a variety of products and services to help to help you get active and stay healthy!
  • Bereavement support
    Practical and emotional help during those difficult times when a loved one passes away
  • Physiotherapy consultations
    Aimed at helping people of all ages to manage injuries and conditions and prevent them from worsening, our physiotherapists use movement, exercise, manual therapy and education to combat minor injuries to chronic musculoskeletal pain. This service can be used twice a year for separate conditions, with access to three face-to-face physiotherapy sessions per year, per condition. Only available to customers on Aviva Income Protection+ policies
  • Digital GP
    As an optional add-on service if you bought a personal protection policy through an adviser after 7 December 2020 (excludes Simple Life Insurance), you can upgrade to a paid digital GP service which gives you speedy access to three digital GP consultations with a private doctor. And just like your usual GP, they can issue private prescriptions, sick notes, consultant referrals and advice on current medication. The 15-minute video consultations are available from 8am to 8pm 7 days a week and can be shared between you, your partner and children up to the age of 18 (or 21 if in full-time education)

What you need to know

Full details, eligibility and allowances of the services can be found in the app. Aviva DigiCare+ benefits work alongside your policy and don't impact your policy in any way. 

These services are non-contractual benefits Aviva can change or withdraw at any time. You can find the terms and conditions within the app. To find out how this data is used, read our privacy notice. To learn how your data is collected and used by Square Health, see their privacy policy.

Please note, when taking out an Aviva personal protection policy through an adviser, this should primarily be for the financial protection that policy provides and not for the benefits provided by Aviva DigiCare+.

How to access Aviva DigiCare+

It couldn't be simpler to get started. All you need to do is:

Step 1 of 3

Download the app

Find and download the the Aviva DigiCare+ app from the App Store or Google Play. Mobile data charges may apply.

Step 2 of 3

Register your details

Once you’ve downloaded the app, open it and register for this service using your policy number or activation code, which is included within your invitation email. You can also register using your MyAviva account login details.

Step 3 of 3

Start using the services

As soon as you’ve completed your profile, you can order your annual Health Check and also make use of the other services and benefits available to you.

More about Aviva DigiCare+ benefits

Here’s exactly what you get with each of the benefits you can access. You’ll be able to book appointments directly through the Aviva DigiCare+ app.

Health and lifestyle

Your annual Health Check

One of the first things you might want to do is order your annual Health Check. This self-administered fingerprick test can be taken in the comfort of your own home and includes full instructions and a pre-paid envelope for you to send your blood sample back in.

It checks 20 different health markers to spot problems early on and covers a wide list of issues, including the risk of diabetes, cholesterol status and liver health.

You'll receive a personalised health report and recommended course of action. If needed, you can book a consultation with a digital GP to discuss the results. The Health Check is only available to the policyholder.

Provided by Square Health

Not available in Gibraltar.

Nutritional Consultations

Do you want to improve your eating habits? With Aviva DigiCare+ you, your spouse or your children (if they're aged between 12 and 18, or up to 21 if they're in full-time education) have access to six one-on-one consultations per year with a trained nutritionist.

The Nutritional Consultations can help you understand more about how nutrition affects your health and wellbeing. They can provide advice on eating plans, how to change your relationship with food and how to break bad habits.

Making healthy nutritional choices helps with achieving good physical fitness, which in turn can affect mental health. That’s why it makes sense to help establish a healthy relationship with food.

Provided by Square Health

Fitness Discounts

A little exercise can go a long way towards keeping fit and healthy. With access to over 3,000 health and fitness clubs across the UK, as well as a range of other products and services that can support a healthy lifestyle, you can enjoy great savings on a variety of ways to help you get active and stay healthy! From gym memberships, including health and fitness clubs, to online work-outs, at home fitness and other products and services that can enhance a healthy lifestyle, there is something for everyone!

To access the Get Active discounts, simply follow the link on the Aviva Digicare+ app and, when prompted, enter the access code provided.

Provided by Get Active

Not available in the Channel Islands, the Isle of Man or Gibraltar.

Treatment

Bupa Anytime HealthLine

Do you have a health query about yourself or a loved one? Whether it's an everyday health concern or something more serious, the chances are a qualified nurse can give you the guidance you need, rather than needing a GP or resorting to the internet.

With Aviva DigiCare+ you'll have access to this unlimited telephone service - the Bupa Anytime Health Line - it's available anytime day or night, 365 days a year and covers not just you, but your partner and children over 16 too - so advice is always at hand.

Provided by Bupa

Not available in the Channel Islands.

Digital GP – optional paid-for service

By choosing this optional add-on service, you, your partner and your children up to age 21 if in full time education, can speak to a doctor on a video call. That's access seven days a week, 8am to 8pm – ideal if you struggle to find time for appointments.

To complement existing NHS treatment, you can pay for this GP service for speedy access to a private doctor. For £36 a year you can have up to three digital sessions to be shared between you and eligible family members.

This service is available if you bought a personal protection policy, excludes Simple Life Insurance, through an adviser after 7 December 2020.

Provided by Square Health

Mental health

You’ll have access to up to six digital consultations with a qualified psychotherapist each year to be shared between you, your partner or your children aged 16 or over, until they’re 18, or 21 if they’re in full-time education.

Square Health’s experienced therapists can help with a wide range of mental health issues including anxiety, trauma and depression.

If you're a worried parent of a child under 16, you can seek general advice by calling 0333 023 2700

Provided by Square Health

Second Medical Opinion

It’s never easy being diagnosed with a medical condition. You’ll naturally have questions and want to be sure the initial diagnosis is correct. So it might be reassuring to know that with Aviva DigiCare+ you can get a second medical opinion from a UK-based clinical specialist, covering all physical and mental health issues.

You can use this service twice a year, and it covers you, your partner and children up to the age of 18, or 21 if they’re in full-time education.

Provided by Square Health

Physiotherapy

If you have an Aviva Income Protection+ policy, you can benefit from physiotherapy services to help manage injuries and conditions, and prevent them from getting worse.

The physiotherapists use movement, exercise, manual therapy and education for anything from minor injuries to chronic musculoskeletal pain.

You can use this service twice in one year for separate conditions, with access to three face-to-face physiotherapy sessions per condition.

Provided by IPRS Health

Only available to Aviva Income Protection+ customers. Not available in the Channel Islands, the Isle of Man or Gibraltar.

Bereavement

Here are some ways you and your immediate family can get the support you need after the death of a loved one:

Bereavement counselling

Loss can take a long time and a lot of talking to process. You can access up to six telephone consultations within 12 months of a bereavement with a qualified counsellor. These can be shared between you, your partner and children aged 16 to 18 (or 21 if in full-time education). Your partner and children can continue to use the service if you pass away during the policy term.

Provided by Square Health

Grief Talk from Grief Encounter

Provides support for any children and their families impacted by the death of a loved one.

Provided by Grief Encounter

Estate administration

Support to guide the bereaved through the often complex process of valuing and distributing the estate, finalising tax and paying debts. Fixed-fee legal assistance for highly complex cases is also available.

Provided by Red Apple Law

Fast-tracked funeral payments

Provides an advance of the sum assured up to £11,000 per claim to help pay for the immediate primary costs associated with death.

We can pay the funds from a death claim directly to the funeral director and can consider an advance payment to cover the cost of applying for probate.

Provided by Red Apple Law

Bereavement guide

A guide to registering a death and other practicalities you may need to consider, such as:

  • arranging a funeral and who to consider
  • dealing with a will
  • probate

Provided by Square Health

Your questions answered

What’s Aviva DigiCare+?

Am I eligible for Aviva DigiCare+?

When can I start to use Aviva DigiCare+?

How does the Aviva DigiCare+ app work?

Who do I contact If I need help with the app or the service?

Can my family use the services available?

How can my family get the benefits too?

I have a joint life policy with my partner. Do I invite them to use the app?

How much does it cost?

Who provides these services?

How many appointments and consultations can I get?

How do I know how many appointments and consultations I have left?

What happens if I need to cancel my appointment?

Am I eligible for physiotherapy services?

Are phone numbers included in the app free?

Are details of the Bupa Anytime HealthLine or IPRS physiotherapy sessions recorded on my medical file in Aviva DigiCare+?

Are my medical records and personal details secure within the app?

How is MyAviva different to Aviva DigiCare+?

Your policy

Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.

MyAviva

View your policy in MyAviva

  • See your policy documents
  • Get offers and discounts