Aviva DigiCare+

Get your health connected

Welcome to Aviva DigiCare+

You can't predict what will happen tomorrow. But you can be more prepared where your health's concerned. Aviva DigiCare+ offers a range of complementary health and wellbeing benefits provided by carefully selected partners (some optional benefits may incur a charge). It’s available to you when you take out an Aviva personal protection policy, excluding Simple Life Insurance, through a financial adviser.

Through the Aviva DigiCare+ smartphone app, powered by Square Health, you can request an annual health check to help detect problems early. You can also get expert advice to help you shape a healthier lifestyle, and quick access to healthcare professionals for more day-to-day issues around your physical and mental wellbeing. Simple to set up and easy to use, Aviva DigiCare+ could be a positive step towards a healthier future for you and your family.

Be proactive with your health

Take a hands-on approach with an annual health check, nutritional consultations and discounts on gym membership

One app with joined-up support

Services in the app are connected, to help make it easy to act on the advice you receive

For you and your family

Your partner can also benefit, along with children up to the age of 18,or 21 if they're in full-time education

What's included with the Aviva DigiCare+ app?

  • Annual health check
    A test for 20 different health markers for risk of diabetes, liver, kidney, bone, gout, proteins and cholesterol
  • Nutrition support
    Advice on improving your eating habits as part of a healthier lifestyle
  • Bupa Anytime HealthLine
    Everyday health support with unlimited phone calls 24/7, 365 days a year
  • Mental health support
    Expert consultations and advice that’s tailored for you
  • Second opinion service
    Get another expert medical opinion on your diagnosis and treatment plan
  • Bereavement support
    Practical and emotional help during those difficult times when a loved one passes away
  • Physiotherapy consultations
    To help get you back after injury as quickly as possible, only available to customers on Aviva Income Protection+ policies
  • Digital GP
    An optional extra service offering online GP consultations, if you bought a personal protection policy, excludes Simple Life Insurance, through an adviser after 7 December 2020. This service costs extra

What you need to know

Full details, eligibility and allowances of the services can be found in the app. Aviva DigiCare+ benefits work alongside your policy and don't impact your policy in any way. 

These services are non-contractual benefits Aviva can withdraw at any time. You can find the terms and conditions within the app. To find out how this data is used, read our privacy notice. To learn how your data is collected and used by Square Health, see their privacy notice.

Please note, when taking out an Aviva personal protection policy through an adviser, this should primarily be for the financial protection that policy provides and not for the benefits provided by Aviva DigiCare+.

How to access Aviva DigiCare+

It couldn't be simpler to get started. All you need to do is:

Step 1

Download the app

Get the Aviva DigiCare+ app from the App Store or Google Play. Mobile data charges may apply.

Step 2

Register your details

Once you’ve downloaded the app, open it and register for the service using your policy number or activation code included in your invitation email. You can also register using your MyAviva account login details.

Step 3

Start using the services

As soon as you’ve completed your profile, you can order your health check and make use of the other benefits.

More about Aviva DigiCare+ benefits

Here’s exactly what you get with each of the benefits you can access. You’ll be able to book appointments directly through the app.


Health and lifestyle

Your annual health check

One of the first things you might want to do is order your annual health check. This simple finger prick blood test is delivered to your home, with full instructions for you to complete and send back.

It checks 20 different health markers to spot problems early, including your risk of diabetes, your cholesterol status and your liver health.

You’ll get a report and a follow-up digital GP health check consultation, to discuss the results and recommend any further steps you can take. The health check is only for the policyholder.

Provided by Square Health

Not available in Gibraltar.

Nutritional consultations

Do you want to help improve your eating habits? Aviva DigiCare+ includes six one-on-one consultations per year with a trained nutritionist – to be shared between you, your spouse or your children, if they’re between 12 and 18, or up to 21 if they’re in full-time education.

The sessions can give you advice on eating plans, how to change your relationship with food, and how to break bad habits.

Provided by Square Health

Gym discounts

A little exercise goes a long way towards keeping fit and healthy. We’ll give you up to 25% off a range of gym memberships with Get Active. You’ll find your discount code in the app.

So that’s discounts at health clubs like Nuffield Health Fitness & Wellbeing Centres, LivingWell, Curves, Spirit and Fitness Express, and some independent centres. You can use the club finder to see which gyms are near you.

Provided by Get Active

Not available in the Channel Islands, the Isle of Man or Gibraltar.


Treatment

Bupa Anytime HealthLine

With Aviva DigiCare+ you can speak to a Bupa nurse for everyday health support whenever you need it – right around the clock, every day of the year.

You and your partner, your children in full time education up to age 18 and your parents, all have an unlimited number of calls through the Bupa Anytime HealthLine – so advice is always at hand.

Provided by Bupa

Not available in the Channel Islands.

Digital GP – optional paid-for service

By choosing this optional add-on service, you, your partner and your children up to age 21 if in full time education, can speak to a doctor on a video call. That's access seven days a week, 8am to 8pm – ideal if you struggle to find time for appointments.

To complement existing NHS treatment, you can pay for this GP service for speedy access to a private doctor. For £36 a year you can have up to three digital sessions to be shared between you and eligible family members.

This service is available if you bought a personal protection policy, excludes Simple Life Insurance, through an adviser after 7 December 2020.

Provided by Square Health

Mental health

You’ll have access to up to six digital consultations with a qualified psychotherapist each year to be shared between you, your partner or your children aged 16 or over, until they’re 18, or 21 if they’re in full-time education.

Square Health’s experienced therapists can help with a wide range of mental health issues including anxiety, trauma and depression.

If you're a worried parent of a child under 16, you can seek general advice by calling 0333 023 2700

Provided by Square Health

Second Medical Opinion

It’s never easy being diagnosed with a medical condition. You’ll naturally have questions and want to be sure the initial diagnosis is correct. So it might be reassuring to know that with Aviva DigiCare+ you can get a second medical opinion from a UK-based clinical specialist, covering all physical and mental health issues.

You can use this service twice a year, and it covers you, your partner and children up to the age of 18, or 21 if they’re in full-time education.

Provided by Square Health

Physiotherapy

If you have an Aviva Income Protection+ policy, you can benefit from physiotherapy services to help manage injuries and conditions, and prevent them from getting worse.

The physiotherapists use movement, exercise, manual therapy and education for anything from minor injuries to chronic musculoskeletal pain.

Provided by IPRS Health

Only available to Aviva Income Protection+ customers. Not available in the Channel Islands, the Isle of Man or Gibraltar.


Bereavement

Here are some ways you and your immediate family can get the support you need after the death of a loved one:

Bereavement counselling

Loss can take a long time and a lot of talking to process. You can access six phone consultations with a qualified counsellor, which can be shared between you, your partner and children aged 16 to 18 (or 21 if in full-time education). Your partner and children can continue to use the service if you pass away during the policy term.

Provided by Square Health

Grief Talk from Grief Encounter

Support for any children and their families impacted by the death of a loved one.

Provided by Grief Encounter

Estate administration

Support to guide the bereaved through the often complex process of valuing and distributing the estate, finalising tax and paying debts. Fixed-fee legal assistance for highly complex cases is also available.

Provided by Red Apple Digital Solution

Fast-tracked funeral payments

We can pay the funds from a death claim directly to the funeral director if urgently needed, up to £11,000 per claim.

Bereavement guide

A guide to registering a death and other practicalities you might need to consider.

Your questions answered

What’s Aviva DigiCare+?

Am I eligible for Aviva DigiCare+?

When can I start to use Aviva DigiCare+?

How does the Aviva DigiCare+ app work?

Who do I contact If I need help with the app or the service?

Can my family use the services available?

How can my family get the benefits too?

I have a joint life policy with my partner. Do I invite them to use the app?

How much does it cost?

Who provides these services?

How many appointments and consultations can I get?

How do I know how many appointments and consultations I have left?

What happens if I need to cancel my appointment?

Am I eligible for physiotherapy services?

Are phone numbers included in the app free?

Are details of the Bupa Anytime HealthLine or IPRS physiotherapy sessions recorded on my medical file in Aviva DigiCare+?

Are my medical records and personal details secure within the app?

Your policy

Here’s where you’ll find everything you need to know about your policy, and how to go about making any changes.

MyAviva

View your policy in MyAviva

  • See your policy documents
  • Get offers and discounts