General policy documents

Finding out what’s wrong quickly, that’s what Speedy Diagnostics is for. Your policy won’t cover the costs of any treatment, but it will help you to pay for consultations, scans and tests to get a diagnosis. The policy documents that we’ve sent to you will show exactly what your cover includes and list any exclusions. We know it’s not always easy to find documents in a hurry, so we’ve included a general policy booklet and more information about the range of hospitals Speedy Diagnostics customers can use here:

Remember if we have a network for your condition or suspected condition you’ll still need to use a specialist or practitioner from our network rather than your recommended specialist.

If you are in any doubt about what’s included in your cover, please call us for more information. We’re happy to talk through your benefits, explain costs, exclusions, terms and conditions, and speak to you about any aspect of Speedy Diagnostics over the phone. Use our useful contact numbers to call us.

What is a network?

We’re developing a number of facilities and/or specialists or other practitioners that we recognise to provide the diagnosis of a particular condition or suspected condition.

By creating networks, Aviva has more control over the clinical pathway. This means we can drive better commercial deals, which helps us maintain affordable prices. What’s more, by controlling the clinical pathway we can give our customers greater assurance when it comes to clinical quality.

Our networks are updated frequently as we work to ensure we get the best possible service for our customers. We regularly add or evolve networks, or in the event that a facility/specialist is no longer suitable for a network we may remove them. Please contact our claims team before arranging any consultations or diagnostic tests.

Contact our claims team on 0800 158 3333. Our lines are open from 8am-8pm Monday to Friday and 8am-1pm on Saturdays.


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