Are you, and other insurers, increasing motor and home insurance premiums to cover the cost of the new rules?

The new regulations mean that insurers, including us, have had to change how prices are calculated. As a result, we expect overall prices for new customers to rise across the whole industry, and renewal prices to come down overall. The biggest difference is likely to be in the first renewal after the change of regulations. This doesn't necessarily mean that your renewal price will be lower, as there are other factors at work – such as a changing claims market, more expensive repairs, severe weather and changes in law – even if you haven't made changes to your policy.

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We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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