How do I make a claim?

Call us on 0800 051 5175 to start the claims process.  Lines are open Monday to Friday 9 am to 5pm.  One of our team will review the claim and be in contact if they need any more information.

For our joint protection, telephone calls may be recorded and monitored.  Calls to 0800 numbers from UK landlines and mobiles are free.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Car and motor insurance

Go to motor insurance FAQs

Go to Breakdown Cover FAQs

Home insurance

Go to home insurance FAQs

Travel insurance

Go to travel insurance FAQs

Health cover

Health insurance

Cancer Essentials

Physio Essentials

Life cover

Go to life insurance FAQs

Go to over 50s life insurance FAQs

Go to Free Parent Life Cover FAQs

Go to life cover claims FAQs

Critical illness cover

Go to critical illness cover FAQs

Go to critical illness cover claims FAQs

Income protection

Go to income protection insurance FAQs

Aviva DigiCare+

Go to Aviva DigiCare+ FAQs

Personal accident insurance

Go to personal accident insurance FAQs

Pet insurance

Go to pet insurance FAQs

Brexit

Go to Brexit FAQs

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

Go to COVID-19 support

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.

Search all FAQs