Breakdown cover

Frequently asked questions

What is Rescue & Recovery breakdown cover?

Rescue cover means that if your vehicle breaks down more than a quarter of a mile from your home address we will send a patrol out to repair it at the roadside. If it cannot be repaired within a reasonable time, or the patrolman feels the repair is unwise we will transport your vehicle to a destination of your choice within 10 miles or to a nearby garage.

Transport for you and up to seven passengers to that chosen destination will also be provided.

Recovery is the same as Rescue but if your vehicle cannot be repaired we will transport your vehicle, you and up to seven passengers to your home address or any single address in the UK.

Recovery is also provided if you are taken ill and can't continue your journey and none of the passengers can legally drive the vehicle.


What is the Aviva breakdown service callout number?

If you need help at the roadside please call us on 0800 015 5755 to request a call out.


Can I get instant cover with Aviva breakdown cover?

Your cover starts as soon as we have processed your payment and issued you with a policy number. Visit our breakdown cover page for more information and to get a quote. 


Do you offer European breakdown cover?

You can add European breakdown cover to any of the standalone breakdown cover options. This cover includes:

  • Spare parts dispatch if they are required to repairs your cars whilst abroad
  • Extra accommodation expenses if you are stranded following a breakdown
  • Journey continuation or return home: the RAC will pay for car hire up to £125 per day up to a maximum of £1,500, if your car cannot be repaired immediately
  • Replacement driver if you and your passengers are too ill to continue driving (must be certified by a doctor)
  • Vehicle break in - the RAC will pay for repairs to make your car secure again following a break-in or an attempted break-in whilst abroad
  • Returning your car to the UK if it cannot be repaired

As part of European breakdown cover, the RAC also include a number of features which apply after you return home including:

  • Travel expenses to collect your vehicle that has been left abroad for repair
  • Replacement vehicle after your return: the RAC will pay for car hire up to £125 per day up to a maximum of £1,500, if your car cannot be repaired immediately.

Can I get cover for my caravan for breakdown?

Provided it is being towed at the time your vehicle breaks down, our breakdown cover can also recover your caravan. We do not provide cover if the caravan itself breaks down.

Cover limits and exclusions apply so for further information please see our policy booklet.


How do I change payment details?

If you need to make a change to your payment details please call us:


How do I renew my policy?

Where we offer you renewal, your reminder will be sent to you at least 32 days before your renewal date. We will send the reminder in the post and we may also send you an email or text. Please ensure that that the information on your renewal documents is complete and accurate.

To renew your policy please call us:

If you pay by Direct Debit or a continuous card payment method, your policy will be automatically renewed (unless you have cancelled the continuous payment authority or we are unable to offer renewal using the same payment method). For further details, please see 'Automatic Renewal of your policy' in the Important Information. Visit here for bike, visit here for breakdown.

If you pay by direct debit or continuous card payment your policy will renew automatically, where we are unable to do so we will advise you of the reason in your renewal letter.

For information on renewing your home or motor policy, visit here.


What payment methods are available?

You can pay for all policies in one lump sum by credit card or debit card. Some policies offer direct debit payments.

Your payment options will be made clear when you complete your quote.


Where can I find my policy number?

You can find your policy number on your policy documents, statement, email or letter we've sent you or it may be your reference number on your bank statement.

For motor, home, travel, bike and breakdown policies, this will be in the format of 3 letters followed by 9 numbers, e.g. MMV123456789

For life insurance, pension, annuities, investment bonds and income drawdown the policy number should contain letters, numbers and /.

The policy number may also be called: plan number, client number, plan details, bond number, arrangement number, member number or reference number.

On AvivaPlus you will receive a Subscription number beginning with AVP along with a policy number. The policy numbers begin with MTM for Motor Insurance and MTH for Home Insurance.


I have a direct debit policy what happens at renewal?

Where we offer your renewal by Direct Debit, you will be notified before your renewal date that the policy will automatically be renewed and the renewal premium will be collected by Direct Debit.

We will not automatically renew your policy if you have contacted us to cancel the continuous payment authority or we no longer offer you payment by Direct Debit. If this happens we will advise you of this in your renewal letter and you will need to contact us to make payment before we can renew your policy. For further details on how this works, please see 'Automatic renewal of your Policy' in the Important Information. Visit here for home, visit here for motor and visit here for breakdown.

Visit MyAviva to change your bank details online..


Live chat information

Existing Customers

If you're an existing customer with a Motor, Home or Travel policy, you can access your policy details on MyAviva

It's quick and easy to register. You can view documents, make some changes to your policy and access existing customer discounts and offers for Aviva customers; check out all the benefits.

You should be able to self-service with MyAviva, however if you need support our Live Chat advisors are here to help.

To chat, simply log into MyAviva and follow the below steps:

  • Use the ''Profile'' button
  • Select ''Chat now''

Please note Live Chat is subject to availability between the opening hours of Monday to Friday 8am - 8pm, Saturday - 8:30 - 5pm and Sunday 10am - 4pm.

New customers

If you don't yet have a policy with us, please use our contact details page to find the right number to call us on.

FAQs

Find the answers to some of the most frequently asked questions on car, home, health, life and travel insurance cover, pensions, investments and Brexit.