Frequently Asked Questions

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You asked: What is the excess on a home insurance claim?

Our standard excess is £200 but you can select different excesses for both buildings and contents insurance, the minimum being £100. You can select these in the "Tailor your policy" section on the "Your quote" page

If you have a subsidence claim the standard excess is £1,000 (this figure can change depending on the history of your property/area)

If you are an existing customer you can review your excesses in MyAviva. Once logged in follow the below steps

Click the "Your policies" button > Click the "Details" button on the policy you wish to view > Then click "Policy excesses"

For AvivaPlus policies If you make an escape of water claim the standard excess is £450 (this figure can change depending on your level of cover and your standard excess)


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