Frequently Asked Questions

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You asked: Where are my policy documents?

If you have chosen to receive documents online they will be available to view and print in MyAviva within 24 hours of being generated

Once logged in click on the policy you want to view then click the "Documents" button. You can then view all documents related to your policy

If you have chosen to receive paper documents please allow up to ten working days for them to arrive. If your documents do not arrive after ten working days please call us

For Motor insurance please call 0800 056 2192

For Home insurance please call 0800 904 7259

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