Frequently Asked Questions
Ask us a question
You asked: Why did my identity check fail?
If we have not been able to verify your identity, this could be for a number of reasons. Unfortunately we are not made aware of these from the third party that we use. Please refer to the Identity Verification Request Letter in your Document library for details of what action you need to take now.
Did this answer your question?
Answers others found useful
- What do I do if I don't have any of the identify documents you've asked for?
- I have a message saying you are unable to match my details against your records why is this?
- Why did my bank details fail bank verification?
- Live chat information
- What should I do if Anti Money Laundering (AML) or Bank Verification fails on my application?
Browse our FAQs by topic