Frequently Asked Questions

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You asked: Do you charge an admin fee to make a change?

No admin fees for making changes*, as listed below, to your policy or personal details in MyAviva.

You can make changes to the following in MyAviva without being charged an admin fee:

Motor: Email address, log in details, vehicle details, main driver details, named driver details, adding or removing additional cover.

Home: Email address, log in details, property details, occupants, limits and cover type, buildings and contents voluntary excess.

Life: Email address, telephone number, home address.

*All other charges specified under your policy or product terms and conditions will still apply.

If your policy was previously Friends Life, then the above information may not apply. For further information please refer to your policy documents or contact us.

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