Frequently Asked Questions
Ask us a question
You asked: What is the excess on an Aviva Response claim?
When you take out an Aviva Response policy, you can choose either £50 or no excess. You can check your policy documents in MyAviva to see which you have chosen.
Please note, policy documents can take up to 24 hours to appear online after setting your policy up.
If we need to replace your boiler and it is aged 7 years or over you will need to contribute £500 towards its replacement. This amount is in addition to any excess you have selected.
Did this answer your question?
Answers others found useful
Browse our FAQs by topic