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You asked: How does Aviva monitor MVR rates and determine when they can be reduced or removed?

Aviva follows a robust and comprehensive MVR review strategy and will only make adjustments when there is a significant and sustained improvement in the overall value of the fund. This process is in place to ensure fairness to all customers. In order to reduce or remove MVRs we have to be confident that customers withdrawing money from the fund do not benefit at the expense of those who remain invested in the fund.

For more detailed information about how we manage MVRs, please refer to the Principles and Practices of Financial Management (PPFMs).

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