Frequently Asked Questions
Ask us a question
Browse our FAQs by topic
- How do I reset my MyAviva account?
- What should I do if Anti Money Laundering (AML) or Bank Verification fails on my application?
- What do I do if I don't have any of the identify documents you've asked for?
- I am out of the country (on holiday / or on business) and I need to speak to someone about my Aviva Pension but the telephone number isn't contactable abroad?
- Where is my document library on the Aviva Consumer Investment Platform?