Frequently Asked Questions
Ask us a question
Browse our FAQs by topic
- I'm getting an error message. What should I do?
- I don't want to use a computer to apply for the Aviva Investment Account. Can you send me an application form?
- How do I add bank details to my account for my Aviva Investment Account?
- Why did my identity check fail?
- Where is my document library on the Aviva Consumer Investment Platform?
- I am out of the country (on holiday / or on business) and I need to speak to someone about my Aviva Investment Account but the telephone number isn't contactable abroad?
- How do I reset my MyAviva account?
- Why did my bank details fail bank verification?
- Can I open an Aviva Investment Account on behalf of someone else?
- What do I do if I don't have any of the identify documents you've asked for?