Frequently Asked Questions
Ask us a question
Browse our FAQs by topic
- I'm getting an error message. What should I do?
- What is MyAviva?
- What should I do if Anti Money Laundering (AML) or Bank Verification fails on my application?
- Where is my document library on the Aviva Consumer Investment Platform?
- How do I change my regular contribution into the Aviva Stocks and Shares ISA?
- How do I change my regular contribution into the Aviva Investment Account?
- I am out of the country (on holiday / or on business) and I need to speak to someone about my Aviva Stocks and Shares ISA but the telephone number isn't contactable abroad?
- Why did my bank details fail bank verification?
- Why did my identity check fail?
- What do I do if I don't have any of the identify documents you've asked for?