Bereavement support

What to do next when someone passes away

Practical steps to take when someone dies

While we can’t take away the pain of losing someone, we try to help however we can. We’ve put together this guide to shine some light on tasks you may need to think about and how to tackle them.

If you can’t find what you’re looking for here, you might find it on the government websiteFootnote [1]

The essentials

Register the death

Arrange the funeral

Next steps

Dealing with the will


Dealing with money




Death in service



Government benefits

Telling people

Government departments

Credit card companies


Utility companies

Phone, TV and internet providers

Emotional support

Mail preference services

Social media

Still need some help?

Give us a call

0345 030 7041

  • Monday to Friday: 9:00am to 5:00pm
  • Weekends and bank holidays: Closed

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.