Helping you through bereavement

A practical guide

What to do when someone dies

Losing a loved one can be devastating. But if you have to deal with the practicalities as well as your own grief it can feel overwhelming.

We can’t ease the pain, and although this guide isn't intended to be comprehensive, it should help you work out what tasks you need to consider and how to do them.

The government website provides a wealth of information on these processes, so if you can’t find what you’re looking for here, they may be able to help.

The essentials

Register the death

Arrange the funeral

Next steps

Dealing with the will

Probate

Dealing with money

Pension

Tax

Banking

Death in service

Debts

Mortgage

Government benefits

Telling people

Government departments

Credit card companies

Insurance companies

Utility companies

Phone, TV and internet providers

Emotional support

Mail preference services

Social media

Have a question about your policy?

Give us a call.

General enquiries

0345 030 7041

Monday to Friday: 9:00am - 5:00pm

Important information

For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.