Contents insurance

5 Star contents insurance from £49

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You could save up to 20% when you buy online. 20% of customers are expected to receive the maximum 20% saving.*

Prices from £49. That’s all 10% of our customers paid.**

Contents insurance

Home contents insurance covers the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.***

Get a contents insurance quote now

* Excludes optional covers. Minimum price applies.

** Based on customers who bought Aviva contents insurance from November 2016 to January 2017, we expect at least 10% to pay £49 or less. Priced individually.

*** This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1945 customer reviews

Rating breakdown

1945 reviews

  • 5 stars awarded by 1449 reviewers
  • 4 stars awarded by 371 reviewers
  • 3 stars awarded by 50 reviewers
  • 2 stars awarded by 18 reviewers
  • 1 stars awarded by 57 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1945 reviews

Rated 4.6/5 based on 1945 customer reviews

hammer gave this product an overall rating of 4 / 5

Shed burglery

Had our shed burgled rang aviva gave a list of items taken .was contacted by a company that deals with their claims , they were absolutely rubbish never got back in touch igored emails after 2 weeks or so I email aviva with a complaint about them .they said they would get in touch with them , the next day I got an email from the other company trying to replace a top quality tool kit with a cheap replacement so I replyed to that sayong it was acceptable and still no reply after a couple of days aviva rang me back to see how things were going I told then I'd had no reply again so was told leave it with them within half an hour aviva rang back with a cash settlement and it was in the bank within 48hrs aviva were great the company they use though are terrible .

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
2 / 5
Customer experience
2 / 5
Fairness
5 / 5

hammer

annebrav gave this product an overall rating of 5 / 5

amazing customer service

I unfortunately lost a much loved bracelet which was my grandmothers. Aviva's response was immediate and sent me a cheque (less the policy excess) within 2 weeks of me reporting the loss

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

annebrav

dinojacobson01 gave this product an overall rating of 5 / 5

really good service

Hallmark were slow to respond but all good and very fair

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

dinojacobson01

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