Contents insurance

5 Star contents insurance from £51

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You could save up to 20% when you buy online. 78% of customers are expected to receive the maximum 20% saving.*

Prices from £51. That’s all 10% of our customers paid.**

Contents insurance

Home contents insurance covers the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.***

Get a contents insurance quote now

* Excludes optional covers. Minimum price applies.

** Based on customers who bought Aviva contents insurance from February to April 2017, we expect at least 10% to pay £51 or less. Priced individually.

*** This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1640 customer reviews

Rating breakdown

1640 reviews

  • 5 stars awarded by 1221 reviewers
  • 4 stars awarded by 304 reviewers
  • 3 stars awarded by 49 reviewers
  • 2 stars awarded by 20 reviewers
  • 1 stars awarded by 46 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1640 reviews

Rated 4.6/5 based on 1640 customer reviews

Soph gave this product an overall rating of 5 / 5

Excellent customer service

The claim was resolved so quickly, I was really grateful. 5*

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Soph

SteveTheToughCustomer gave this product an overall rating of 5 / 5

Great and timely help during a huge crises

I had zero idea about claiming and Aviva helped from the get-go. I was dealing with a recent divorce and my other half had always dealt with insurance issues, so I had no clue. Aviva coped with me taking my time to make decisions and as I am quite private they were brilliant in allowing me to appoint trusted and previously used tradesmen, but were ready to help if I wanted a second opinion. When everything was pretty much wrapped up, the case handler was superb. She made me laugh so hard during this difficult time when I decided to upgrade part of the décor (it was cheaper to do so). She was so tactful, it made me laugh. That's what I will always remember-how easy it was with Aviva to go through the claims process. Priceless to me with the stress I've been through. Thanks L and B in the claims team and thanks Aviva!

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
4 / 5

SteveTheToughCustomer

Shenda gave this product an overall rating of 5 / 5

Leaking pipe

Aviva handled our claim very professionally and efficiently. All tradesmen used carried pot their part of the job very well

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54

Shenda

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