Contents insurance

5 Star contents insurance from £51

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

You could save up to 20% when you buy online. 78% of customers are expected to receive the maximum 20% saving.*

Prices from £51. That’s all 10% of our customers paid.**

Contents insurance

Home contents insurance covers the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.***

Get a contents insurance quote now

* Excludes optional covers. Minimum price applies.

** Based on customers who bought Aviva contents insurance from February to April 2017, we expect at least 10% to pay £51 or less. Priced individually.

*** This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 1797 customer reviews

Rating breakdown

1797 reviews

  • 5 stars awarded by 1340 reviewers
  • 4 stars awarded by 336 reviewers
  • 3 stars awarded by 50 reviewers
  • 2 stars awarded by 21 reviewers
  • 1 stars awarded by 50 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 1797 reviews

Rated 4.6/5 based on 1797 customer reviews

contented gave this product an overall rating of 5 / 5

very good customer service

Having contacted Aviva to make a claim their helpful staff recommended a local company to do all the work necessary. Everything went smoothly from then on all work compleated in a timely manner Thank you Aviva

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
4 / 5
Fairness
5 / 5

contented

Ilovecats gave this product an overall rating of 5 / 5

promt service

My husband knocked a red bottle of wine over. it was unopened but the bottom smashed. the first thing Aviva tried was to clean the carpet. this did not work so my whole carpet was replaced. the only bit of a hitch was the person who measured the carpet measured it 4 inches to short. The carpet layers were going to take it away and we would of had to another 2 weeks. i was in a bit of a state as we had emptied everything out of cupboards etc. My husband said just put a join in as we couldnt be left in a mess waiting. As it was an insurance claim the fitters were very unsure. We signed after Aviva ok it to say we would accept it like that. very happy now but hope my premium doesnt go up next year.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

Ilovecats

pugwash gave this product an overall rating of 5 / 5

Excellent service

I cannot fault aviva, we had a flash flood which was totoally unexpected and caused us a lot of disruption! Aviva where so efficient and we have been so impressed with the way they dealt with our claim. Would highly recommend.

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
25 to 34
Ease of claims process
5 / 5
Speed of resolution
5 / 5
Customer experience
5 / 5
Fairness
5 / 5

pugwash

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