Contents insurance

5 Star contents insurance from £61

Buy direct, 40% no claim discount

We share our customer reviews on our website, so now you can see for yourself before you buy

I would recommend Aviva they dealt with my claim very quickly and their claim handlers were very helpful

Halfpma from Swansea

5 Stars

Our overall rating:

These reviews are collected, moderated and managed by Bazaarvoice, a third-party ratings and reviews provider.

40% no claim discount if you have been claim free for five years or more, compared to new customers who’ve claimed in the last year* and you could save up to 20% when you buy online. 38% of customers are expected to receive the maximum 20% saving.**

Prices from £61. That’s all 10% of our customers paid.***

Contents insurance

Home contents insurance covers the value of all the belongings in your home. The possessions you would normally take with you when you move house while buildings insurance covers the structure of your home and outbuildings.

Our contents insurance has been awarded a 5 Star Rating by independent financial researcher Defaqto so you have the reassurance that you’re buying quality cover.

If you buy online we’ll give you up to £50,000 cover as standard.

Because you only find out how good your home insurance is when you make a claim we make sure you have all the support and help you need at such a stressful time. That means:

  • We’ll give you a named personal claim manager to manage your claim from start to finish, keeping you updated along the way.
  • Our claims team is available for you to make a claim 24/7, 365 days a year.
  • We’ll replace your locks if the keys to your home are accidentally lost or stolen.^

Get a contents insurance quote now

* Smaller discounts apply if you have been claim free for between one and four years. Discount doesn’t apply to home emergency, legal or specified valuable cover options. Minimum price applies.

** Excludes optional covers. Minimum price applies.

*** 10% of all customers buying home contents insurance with us from August to October 2015 paid £61 or less. Source: Aviva. The price you pay will depend upon individual circumstances, cover chosen and payment method selected.

^ This includes external doors, alarm systems and domestic safes only, up to a total value of £1000.

Customer reviews

Overall rating

This product has been awarded an overall rating of 4.6 / 5 from 3292 customer reviews

Rating breakdown

3292 reviews

  • 5 stars awarded by 2337 reviewers
  • 4 stars awarded by 759 reviewers
  • 3 stars awarded by 81 reviewers
  • 2 stars awarded by 34 reviewers
  • 1 stars awarded by 81 reviewers

These reviews have been provided by customers who've made a claim or bought a home insurance policy from us.

About ratings and reviews

We recognise that consumers are increasingly seeking feedback and reassurance from other customers when purchasing products and services online. This is why we invite our home insurance customers to leave a review after buying a policy and making a claim. In addition to aiming to help you make better decisions about your insurance, we use these reviews to improve our products and services.

Customer reviews consist of an overall rating out of five and provide feedback on the experience of buying a policy and making a claim with us. Customers also have the option to provide a rating out of five on additional aspects of their experience. After buying a policy, customers are able rate us on value for money, ease of purchase, policy features and benefits and customer experience. After making a claim, customers are invited to rate us on ease of claim process, speed of resolution, fairness and customer experience.

We hope these reviews will help in your search for home insurance.

Our 3 most recent reviews

Read all 3292 reviews

psychosimon gave this product an overall rating of 5 / 5

all good

just what i was looking for. . . bery good value for miney . . .and cheaper car insurence

I would recommend Aviva to a friend

By:
Gender:
Male
Age:
55 to 64
Policy features and benefits
5 / 5
Value for money
2 / 5
Customer experience
4 / 5
Ease of purchase
5 / 5

psychosimon

Madmum gave this product an overall rating of 1 / 5

Home Insurance Claim

Claim for damage to kitchen from leaking roof. Telephone call to claim line, on hold for some time, took 5 day for an assessor to come out. First thing he said was 'they won't pay for storm damage'. During the 5 days we had pulled the ceiling down as it was in danger of falling and injuring someone and he said this was the wrong thing to do basically accusing us of lying. he said the cupboards should have been kept and put back up even though they had water damage. He gave the impression we would be lucky to get anything. We then had to wait over a week and make several phone calls to get the pay out which was not fair in our opinion and didn't cover the cost of the roof repair let alone repair the kitchen. We received no written confirmation of the claim or how the amount was calculated. This was our first claim in over 20 year of having home insurance and did not leave me satisfied at all. Happy enough to take the premiums but not help customers put their lives back together.

By:
Gender:
Female
Age:
45 to 54
Ease of claims process
3 / 5
Speed of resolution
1 / 5
Customer experience
1 / 5
Fairness
1 / 5

I'm sorry to see this and have raised this with our home claims team as this is clearly not the level of service we hope to provide. As soon as I get an update from them I'll come back to you

Dave, Aviva Online Team

Madmum

Minnieminx gave this product an overall rating of 5 / 5

Very easy to complete online

Very pleased with quote and how easy it was to adjust the options offered

I would recommend Aviva to a friend

By:
Gender:
Female
Age:
55 to 64
Policy features and benefits
4 / 5
Value for money
4 / 5
Customer experience
4 / 5
Ease of purchase
4 / 5

Minnieminx

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