My name's Linda Hood. I am a finance business partner for a government department. In August last year I was diagnosed with bowel cancer, which was a bit of a blow to say the least, because I hadn't had any symptoms at all, was feeling perfectly fit and healthy, was running, doing my house up, doing my garden.
I went and sent to the hospital, and that was that really. And I phoned … It was really an afterthought to be honest, because you're trying to process all this information that they're giving you. The lady I spoke to was lovely. Really, really, lovely, and very sympathetic, and great empathy, and I'm really sorry, and don't worry about it we'll deal with everything for you. We'll contact your doctors, and the hospital, and to give us all those details, and we'll make sure that we keep in touch with you.
And I cried…
….and because it was such a huge relief, because you don't know what the future's gonna hold. At the end of the day, you don't know whether the cancer's gonna come back or not. If you've got that relief in knowing that your mortgage is paid for, and you're not gonna get turfed out of your house, you are not gonna get your house repossessed it's just such a wonderful feeling, and it just means you can concentrate on looking after yourself, and getting yourself prepared for the chemo, and just coming to terms with everything, and just getting on with life, and not having to worry about where the money's gonna come from.
My whole process along the line with Aviva has just been fantastic really, the people I've spoken to, the communications methods have been great, and obviously the end result paying off my mortgage is just fantastic.
You know they ask "How are you doing? How's everything going? How's the treatment going?" I said I was about to start the chemo. I think it was the following week. Again, he said "I hope it's not too severe, and I hope you manage all right with it." So it really felt like you were a real person, and not just a number, or a statistic. It felt like they actually had an interest in you as a human being, which is something else that's really, really nice when you're going through this process… so to be treated as a human being, and for somebody to pick up on how frightened you are, or how worried you are about things, is lovely. It really is.
I have to say you hear all kinds of horror stories about insurances, but I have to say I've had no quibbles with Aviva at all. I'm living proof that they've paid out. It's been simple, easy, stress-free. It's been great.
Take a look at our latest news and guides.
The difference between income protection insurance and critical illness cover
Planning a non-religious funeral
Find out about non-religious ways to pay tribute to someone, in a way that’s authentic to the way they lived and their wishes.
How to make a funeral a celebration of life
While the type of funeral can’t diminish the grief felt, it can help make it a joyful celebration of life. Find out more about celebration of life funerals here.
How much does a funeral cost?
With the cost of funerals rising over the last decade, the cost of saying goodbye to your loved one may come as a surprise to you.
How to plan your funeral
Forward planning the practicalities of a funeral can be a great comfort, here are some of the key things to think about when choosing a prepaid funeral plan.
6 myths about life insurance
If you're thinking of getting life insurance, you might have come across a few common misconceptions while doing your research.
Want to switch your life insurance policy?
You might regularly review or change your car or home insurance policy. But is it worth doing the same with your life insurance?
Understanding critical illness cover
Find out more about the different types of critical illness cover available and what might be right for your family.
How does life insurance work?
From how much life insurance costs to who gets the money if you die during the policy term, here’s a simple guide to life insurance and how it works.
What is mortgage protection insurance?
Mortgage protection insurance is a type of term life insurance. Find out more about how mortgage protection insurance works, and how it can help you here.
What's the difference between life insurance and life assurance?
Life insurance and life assurance are terms that are often used interchangeably – but is there a difference?
Think you can't afford life insurance? You're not alone
Read our 4 top tips on how to make the cost of life insurance more manageable.
The difference between a death in service policy and life insurance
Understand the difference and why you might need both.
Understanding life insurance
Explore our different types of cover.
Should I buy a single or joint life insurance policy?
Understand the difference between both policies.
What is term life insurance?
There are 3 different types of term life insurance.
Still need help? Give us a call.
Monday to Friday: 8:00am - 6:00pm
Saturday and Sunday: Closed
For our joint protection, telephone calls may be recorded and/or monitored and will be saved for a minimum of 5 years. Calls to 0800 numbers from UK landlines and mobiles are free.