Specialist formats provide equal access to information for people who are, for example, blind, visually impaired or have visual processing difficulties.
We can provide documents in:
- Braille
- Large print
- Audio format
- Coloured paper or print
If you'd prefer to call us, or use a British Sign Language interpreter or Relay UK, you can contact us in a way that suits you.
If you want a copy of a document in a non-specialist format, please call or email us.
Request documents in an alternative format
It can take between 15-20 days from ordering for us to process your request.
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Language interpreter, you can contact us using Convo (Formerly known as SignLive). Find out how on our Convo partnership page.
Easy-to-use Relay service
If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.
Dals language translation
We’ve partnered with Dals, a free-to-use language translation service for your questions, quotes and claims. It’s available when our phone lines are open and give you an instant translation.
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