You can choose to get your documents sent to you in a range of formats with us.
These specialist formats make sure everyone has equal access to information here, whether they're blind, visually impaired, or have visual processing difficulties.
Here's the the formats we can provide documents in:
- Braille
- Large print
- Audio format
- Coloured paper or print
If you'd rather call us, use a British Sign Language interpreter, or Relay UK, you can get in touch with us in a way that suits you.
And if you want a copy of a document in a non-specialist format, please call or email us.
Request documents in an alternative format
It can take between 15-20 days from ordering for us to process your request.
Contact us in a way that suits you
British Sign Language Interpreter
If you require a British Sign Language interpreter, you can contact us using Convo (formerly known as SignLive). Find out how on our Convo partnership page.
Easy-to-use Relay service
If you require a relay service, you can contact us using Relay UK and a Relay Assistant will speak or type what you're saying.
Download their app, or dial '18001' before our number. If you want to use Relay UK from abroad, please visit their website for more details.
Dals language translation
We’ve partnered with Dals, a free-to-use language translation service for your questions, quotes and claims. It’s available when our phone lines are open and gives you an instant translation.
.jpg)