Alternative formats for documents

Specialist formats provide equal access to information for people who are, for example, blind, visually impaired or have visual processing difficulties. 

We can provide documents in:

  • Braille
  • Large print
  • Audio format
  • Coloured paper or print

If you'd prefer to call us, or use a British Sign Language interpreter or Relay UK, you can contact us in a way that suits you.

If you want a copy of a document in a non-specialist format, please call or email us.

Request documents in an alternative format

It can take between 15-20 days from ordering for us to process your request.

Contact us in a way that suits you

British Sign Language Interpreter

If you require a British Language interpreter, you can contact us using SignLive. Find out how on our SignLive partnership page.

Easy-to-use Relay service

If you require a relay service you can contact us using Relay UK and a Relay Assistant will speak, or type what you're saying. Download their app, or dial '18001' before our number, if you want to use Relay UK from abroad, please visit their website for more details.

Contact via social media

You can contact us on social media:

Facebook @AvivaUK

X  (formerly Twitter)  @AvivaUK

 

Call or email us

  • Call us free

    0345 030 7041

    • Monday to Friday 8am - 6pm
    • Saturday 9am - 3pm
    • Sunday 10am - 2pm
    • Bank Holidays 10am - 4pm
  • Email us

    contactus@aviva.com

For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles.

Our opening hours may vary depending on which team you need to speak to.