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Insurance jargon made easy with Aviva and Amazon Alexa.

Don't waste time deciphering confusing insurance lingo. Just ask Alexa.

Introducing the Aviva skill for Alexa

We get it: insurance can be confusing. There’s a lot of technical talk to get your head around – that’s why we’ve created the first insurance skill for Amazon Echo in the UK.

Never heard of it? Amazon Echo is a hands-free, voice-controlled speaker for your home. Alexa is its able assistant and you can ask Alexa, well, anything you want.

Skills are just like apps – enabling them on your device will let Alexa help you in new ways. The Aviva skill is a jargon buster – if some insurance lingo is confusing you, just ask Alexa and you’ll get a simple, clear answer.

Already got an Amazon Echo or Echo Dot? Make insurance easy – enable the Aviva skill now.

How to use the Aviva skill


Stumped by insurance?

First, find some insurance jargon that you can’t get your head round. It probably won’t take long - hey, insurance can be confusing! Documents, policy wordings, contracts – they’re often full of technical lingo.


Ask Alexa

To get the Aviva skill started, just say “Alexa, ask Aviva…” followed by the jargon you want her to explain. So things like, “Alexa, ask Aviva to explain a premium” or “Alexa, ask Aviva: what is a no claims discount?”


Feel enlightened

Well, if not quite enlightened, then at least a bit less baffled. Alexa will explain the insurance term to you in plain English, so you don’t have to be an underwriter to understand it.

Get started

Get an Amazon Echo or Echo Dot

Visit Amazon.co.uk

Enable the Aviva skill

Visit Amazon now

Frequently asked questions

What is the Amazon Echo?

You can find out more about Amazon Echo and Alexa on the Amazon website.

What is Aviva’s Alexa skill?

The Aviva skill is an insurance jargon buster. If you’re not sure what certain insurance terms mean and want it explained, you can ask Alexa to explain it to you.

How do I enable the skill?

There are a few ways to enable Aviva:

Just ask Alexa. Simply say "Alexa, enable Aviva."

Download the Alexa app to your phone, go to the skills page and search for Aviva. Once you’ve found it, select ‘Enable’.

Visit the skills page on your computer or mobile device, search for Aviva, then select ‘Enable’.

I can’t get the Aviva skill to work. Can you help?

Visit the Amazon website to see if your problem is device related. If your problem persists, drop us an email at alexa@aviva.com and someone will get back to you.

How can I contact you about the Aviva Alexa skill?

We’d love to hear your feedback. Drop us an email at alexa@aviva.com

Are there plans to develop the Aviva Alexa skill?

This is our first attempt at an Alexa skill. We’ll continue to enhance it and look to increase functionality throughout 2017 and beyond.

What do you think of the Aviva skill?

We’d love to hear your thoughts on the Aviva skill and anything you think could improve it.

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