General policy documents

The Healthier Solutions documentation we send you describes your cover and includes your personal details, information about the benefits you've chosen, and details explaining what you can and cannot claim for.

Here, we've listed general information about Healthier Solutions. You need to check your policy schedule to confirm which hospitals you have cover for, and the options that are included in your cover:

Download our Healthier Solutions terms and conditions for policies effective on or after 1st October 2018 (PDF 563KB)
Download our Healthier Solutions terms and conditions for policies effective before 1st October 2018 (PDF 546KB)
Please refer to your policy schedule for full details of the options applicable to you when referring to this booklet.

Download our Healthier Solutions hospital lists (PDF 2.03MB). This list may include hospitals that are not covered by your policy. If we have a network for your condition or suspected condition you’ll still need to use our network facility for your treatment rather than a hospital on your list. If you have the Extended hospital list, you don't have to use our networks.

If you are in any doubt about what's included in your cover, please call us for more information. We're happy to talk through your benefits, explain costs, exclusions, terms and conditions, and speak to you about any aspect of Healthier Solutions over the phone. Use the numbers listed on our useful contact numbers page to call us.

What is a network?

We’re developing a number of networks of facilities, specialists or other practitioners that we recognise to provide the treatment required for a specific condition or suspected condition.

By creating networks, Aviva has more control over the treatment pathway. This means we can drive better commercial deals, which helps us maintain affordable prices. What’s more, by controlling the treatment pathway we can give our customers greater assurance when it comes to clinical quality and treatment, and ensure that more treatment can be covered before benefits limits are reached.

Our networks are updated frequently as we work to ensure we get the best possible service for our customers. We regularly add or evolve networks, or in the event that a facility/specialist is no longer suitable for a network we may remove them. Please contact our claims team before arranging any treatment.

Contact our claims team on 0800 158 3344. Our lines are open from 8am-8pm Monday to Friday and 8am-1pm on Saturdays.


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