Policies not on MyAviva
We’re still working on adding all policies to MyAviva. If we haven’t added yours yet, you can request your policy details over the phone. Find the right contact number for your policy below.


  • Home, Motor or travel policies bought through a broker – please contact your broker directly – you’ll find their contact details in your policy documents.
  • Business vehicle insurance - 0345 030 7077. Monday to Friday 8.00am-8.00pm, Saturday 8.30am-5.00pm and Sunday 10.00am-4.00pm
  • Royal Scottish Assurance and Natwest policies – 0800 056 3432. Monday to Friday 8.00am – 8.00pm, Saturday 9.00am- 5.00pm and Sunday 10.00am-4.00pm
  • Free Parent Life Cover - 0800 158 3493 Monday to Friday 8.30am -5.30pm
  • Pet insurance policies – 0333 234 0630. Monday to Friday 8.00am – 8.00pm and Saturday 9.00am – 5.00pm

Investments and Annuities

Other reasons your policy may not appear in MyAviva

If your policy type isn’t listed above, there may be other reasons your policy isn’t showing.

  • You’re only able to view policies where you are the principle policy holder. Named and main drivers are not able to register for MyAviva.
  • If you’ve recently bought a policy it can take up to 24 hours to show in account.
  • If you have more than one policy with us but can’t view all your policies in this account, your personal details like your name and address may not match across all policies, a quick call to us on the number below can resolve this.
  • If you can’t see your home policy it may be that your correspondence address doesn’t match the address you have on other policies you hold with Aviva. If you wish to have a separate correspondence address to your other policies, you will need to register/maintain a separate MyAviva account in order to view that policy.

Still can’t find your policy?

If you still can’t see your policy on MyAviva, please contact us.

0800 302 9630

Monday to Friday - 8.00am - 8.00pm

Saturday - 8.30am - 5.00pm

Sunday - 10.00am - 4.00pm

For our joint protection, telephone calls may be recorded and/or monitored.