How do I renew my policy?

Where we offer you renewal, your reminder will be sent to you at least 32 days before your renewal date. We will send the reminder in the post and we may also send you an email or text. Please ensure that that the information on your renewal documents is complete and accurate.

To renew your policy please call us:

If you pay by Direct Debit or a continuous card payment method, your policy will be automatically renewed (unless you have cancelled the continuous payment authority or we are unable to offer renewal using the same payment method). For further details, please see 'Automatic Renewal of your policy' in the Important Information. Visit here for bike, visit here for breakdown.

If you pay by direct debit or continuous card payment your policy will renew automatically, where we are unable to do so we will advise you of the reason in your renewal letter.

For information on renewing your home or motor policy, visit here.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.