How do I renew my policy?

Where we offer you renewal, your reminder will be sent to you at least 32 days before your renewal date. We will send the reminder in the post and we may also send you an email or text. Please ensure that that the information on your renewal documents is complete and accurate.

To renew your policy please call us:

For breakdown insurance please call 0800 404 8344

If you pay by Direct Debit or a continuous card payment method, your policy will be automatically renewed unless:


  • You have cancelled the continuous payment authority;
  • We are unable to offer renewal using the same payment method (we will advise you of the reason in your renewal letter); or
  • You have opted out of automatic renewals.


For further details, please see 'Automatic Renewal of your policy' in the Important Information. Visit here for breakdown.

For information on renewing your home or motor policy, visit here.

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We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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