Where can I find my policy number?
You can find your policy number on your policy documents, statement, email or letter we've sent you or it may be your reference number on your bank statement.
For motor, home, travel, bike and breakdown policies, this will be in the format of 3 letters followed by 9 numbers, e.g. MMV123456789
For life insurance, pension, annuities, investment bonds and income drawdown the policy number should contain letters, numbers and /.
The policy number may also be called: plan number, client number, plan details, bond number, arrangement number, member number or reference number.
On AvivaPlus you will receive a Subscription number beginning with AVP along with a policy number. The policy numbers begin with MTM for Motor Insurance and MTH for Home Insurance.
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
Home insurance and Heating & Boiler Cover
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.