I have a direct debit policy what happens at renewal?
Where we offer your renewal by Direct Debit, you will be notified before your renewal date that the policy will automatically be renewed and the renewal premium will be collected by Direct Debit.
We will not automatically renew your policy if:
- You have contacted us to cancel the continuous payment authority;
- We no longer offer you payment by Direct Debit (If this happens we will advise you of this in your renewal letter and you will need to contact us to make payment before we can renew your policy); or
- You have opted out of automatic renewals.
Visit MyAviva to change your bank details online..
Explore more frequently asked questions
Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.
Home insurance and Heating & Boiler Cover
FAQ search tool
Not found the answer you need yet? If you have a particular question, try our FAQ search tool.