Once the claim is accepted how long will it take for me to get my payment?

We will aim for the payment to be with you as soon as possible. If 10 working days has passed and you haven’t received your payment, please contact us on 0800 015 1142.

For our joint protection, telephone calls may be recorded and/or monitored.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.