How long will it take to get a payout on a claim?

Once a claim is accepted, we will aim for the payment to be with you as soon as possible. If 10 working days has passed and you haven’t received your payment, please contact us on 0800 015 1142.

For our joint protection, telephone calls may be recorded and/or monitored.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Car and motor insurance

Go to motor insurance FAQs

Go to Breakdown Cover FAQs

Home insurance

Go to home insurance FAQs

Travel insurance

Go to travel insurance FAQs

Health cover

Health insurance

Life cover

Go to life insurance FAQs

Go to over 50s life insurance FAQs

Go to Free Parent Life Cover FAQs

Critical illness cover

Go to critical illness cover FAQs

Income protection

Go to income protection insurance FAQs

Aviva DigiCare+

Go to Aviva DigiCare+ FAQs

Personal accident insurance

Go to personal accident insurance FAQs

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

Go to COVID-19 support

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.

Search all FAQs