How will you consider my critical illness claim?
We'll need to request reports from your doctors to confirm details of your illness and/or treatment. These will be compared to the cover set out in your policy and any details of your health you provided when you first took out your policy. If you've been provided with detailed medical letters already, giving us a copy of these can help us to assess the claim more efficiently. You'll be asked to provide contact details for your GP and for any specialists responsible for your care. For cancer claims, if you have a cancer nurse specialist, they may also be able to help us verify your claim. We'll let you know along the way what evidence we've requested and anything that is still outstanding before we can accept your claim.
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