How soon will you decide whether to pay a claim?

Every claim is different, so it varies. But we can often give you an idea of timescales after we've spoken to you on the phone and understand more about the claim.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Car and motor insurance

Go to motor insurance FAQs

Go to Breakdown Cover FAQs

Home insurance and Heating & Boiler Cover

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Go to Aviva Response (Heating & Boiler Cover) FAQs

Travel insurance

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Health cover

Health insurance

Cancer Essentials

Physio Essentials

Life cover

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Go to over 50s life insurance FAQs

Go to Free Parent Life Cover FAQs

Go to life cover claims FAQs

Critical illness cover

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Go to critical illness cover claims FAQs

Income protection

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Aviva DigiCare+

Go to Aviva DigiCare+ FAQs

Personal accident insurance

Go to personal accident insurance FAQs

Pet insurance

Go to pet insurance FAQs

Brexit

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

Go to COVID-19 support

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