Can I cancel my critical illness policy at any time?
Yes, you can. You have a 30-day cooling-off period from your policy start date, or from when you get your policy documents (whichever is later), to change your mind. If you cancel within this time, we'll refund any premiums you've paid. Remember, there’s no cash value, and if you cancel your policy, you won't be able to make a claim.
If you want to cancel the policy after the cooling-off period ends, your premiums won’t be refunded.
If you're thinking of cancelling your policy, call 0800 092 5367, or write to Aviva Life, Norwich BCC, PO Box 520, Norwich, NR1 3WG.
If your policy was previously with Friends Life, check your policy documents or contact us.