Who do I contact if I need help with the app or the service?

If you need help accessing the app, please contact Aviva on digicaresupport@aviva.com. The app and many of its services are provided by Square Health Ltd. You can contact them on 0333 023 2700, or email digicaresupport@squarehealth.com. For services from other providers, you’ll find the contact details in the app.

Phone lines are open Monday to Friday, 9am to 5pm. For our joint protection, telephone calls may be recorded and/or monitored. The cost of calls to 03 prefixed numbers are charged at national call rates (charges may vary dependent on your network provider) and are usually included in inclusive minute plans from landlines and mobiles. Our opening hours may be different depending on which team you need to speak to.

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We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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