What happens if I need to cancel my appointment?

You can cancel appointments in the 'Consultation History' section of the app. If you cancel your appointment more than three hours before it’s due to start, your allowance will be restored, and you can book more appointments. If you cancel an appointment less than three hours before the appointment start time, that appointment will be deducted from your allowance.

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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