Guiding customers to the right outcomes
As a minimum, Council members must maintain the ERC standards and principles for customers. This means:
- matching people with the best products and services for them, both in terms of their needs and budget
- providing additional support to people in vulnerable situations
- ensuring customers can live in their own home for as long as they want, or move to another suitable property if they wish
- making sure customers understand their rights and responsibilities throughout the life of the product.
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