Guiding customers to the right outcomes

As a minimum, Council members must maintain the ERC standards and principles for customers. This means:

  • matching people with the best products and services for them, both in terms of their needs and budget
  • providing additional support to people in vulnerable situations
  • ensuring customers can live in their own home for as long as they want, or move to another suitable property if they wish
  • making sure customers understand their rights and responsibilities throughout the life of the product.

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Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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