How can I contact you if I’m Deaf or a British Sign Language (BSL) user?

If you have an Aviva or AvivaPlus home insurance policy, you can get in touch with us using a qualified BSL interpreter for free as part of our partnership with online video interpreting service SignLive. At the moment, you can only contact us using this service if you need to talk about a claim or have a customer service query and if your policy number starts with letters, such as MMV or MHO. This excludes Aviva Online and Aviva Premium policies. Find out more about how to use the SignLive service.

We’re hoping to extend our SignLive partnership to all our customers and for all queries soon. But in the meantime, if you don’t meet the criteria to use SignLive, there are other ways to contact us, including using one of our online forms or LiveChat. You may also be able to sort your query yourself or do what you need to do by logging in to MyAviva. For all the ways to get in touch with us, see our contact us page.

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We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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