How long will it take to get a payout on a claim?

How long it takes to receive a payout can vary. But that's one of the things we'll discuss with the person making the claim. We can normally give a good idea of how long things will take based on the particular circumstances of the claim.

Once we have everything we need, and we’ve agreed to settle the claim, we aim to pay it within five working days.

If you'd like to help make sure your loved ones receive any payout quickly, one option is to place your policy into a trust. This is a legal arrangement that allows you to choose who gets the money from any payout and who manages that process. Find out more about an Aviva Trust.

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We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

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