What’s a benefit crystallisation event?

This is when we test to make sure you’re being taxed correctly for the money you take from your pension. You may have more than one of these, and they’re triggered by certain events that happen in your life, such as turning 75 or taking an annuity.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.