Frequently Asked Questions

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You asked: What is covered under Home Emergency Cover?

Aviva home emergency cover provides you with expert help with emergencies at your property

Benefits include:

> Up to £1000 for labour, parts and materials per claim
> Hotel accommodation costs up to £1000 if your home is uninhabitable
> No excess to pay

Emergency situations covered include:

> Loss of essential services
> Roof damage following a storm
> Plumbing emergencies
> Electrical emergency and breakdown
> Lost keys or damage to locks, doors and windows
> Pest infestation of rats, mice, wasps or hornets

You can add Home Emergency Cover to your quote in the "Tailor your policy" section on the "Your quote" page

If you have an existing policy you can add Home Emergency Cover using MyAviva. Once logged in follow the below steps:

Click the "Your policies" button > Click the "Details" button on the policy you wish to view > Then click "Amend my policy" > Under the appropriate cover click "Yes" next to Home Emergency.

If you're a new customer, for cover limits and exclusions please see our Policy Booklet

If you're an existing customer, for cover limits and exclusions please refer to the documents section of MyAviva on the policy you wish to view

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