Frequently Asked Questions

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You asked: Can I trust Aviva?

As one of the UK's leading providers of life insurance, we want our customers to feel reassured when purchasing such important policies with us, knowing that we'll be there when it matters most.

To help with this, we publish our claims figures every year and in 2014, we paid out over £513 million in claims across our life insurance, critical illness and income protection policies.

In 2014, we paid:

  • 99% of all life insurance claims.
  • 93.2% of all critical illness claims with only 1.2% being declined due to non-disclosure.
  • 93.2% of all income protection claims.

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