Frequently Asked Questions

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You asked: How do I renew my policy?

Where we offer you renewal, your reminder will be sent to you at least 21 days before your renewal date. We will send the reminder in the post and we may also send you an email or text. Please ensure that that the information on your renewal documents is complete and accurate.

To renew your policy please call us

For bike insurance please call 0800 260 0475
For travel insurance please call 0800 015 4907
For breakdown insurance please call 0800 404 8344

If you pay by Direct Debit or a continuous card payment method, your policy will be automatically renewed (unless you have cancelled the continuous payment authority or we are unable to offer renewal using the same payment method). For further details, please see 'Automatic Renewal of your policy' in the Important Information, click here for bike, click here for breakdown.

If you pay by direct debit or continuous card payment your policy will renew automatically, where we are unable to do so we will advise you of the reason in your renewal letter

For information on renewing your home or motor policy click here

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