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You asked: My policy number is not recognised

For home, motor, travel, bike and breakdown policies ensure you have entered it with no spaces in the following format:

ABC123456789

For life insurance, pensions, annuities, investment bonds and income drawdown the policy number should contain letters, numbers and /.

If you have entered your policy number in the correct format and it is still not being recognised please contact us on 0345 030 7945

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