Frequently Asked Questions

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You asked: Why can't I find my policy?

Once you've registered for MyAviva, all eligible policies registered in your name should be listed in your account automatically, including those where you are a joint policy holder.

If you can't see a policy, it could be because:

  • You are trying to view a Pension, Bond or Annuity policy. Before you can view any of these online, you'll need to answer additional security questions. Log into your account, click on the policy you want to view, then click "Unlock Access". Once there, fill in the required details to unlock.
  • Your type of policy isn't currently available online. To find a list of all policies not currently available click here

If you are still unable to see your policy in MyAviva please give us a call. You'll find the right phone number for your policy on our Contact Details page

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