Can I cancel my critical illness policy at any time?

Yes, you can. You have a 30-day cooling-off period from your policy start date, or from when you get your policy documents (whichever is later), to change your mind. If you cancel within this time, we'll refund any premiums you've paid. Remember, there’s no cash value, and if you cancel your policy, you won't be able to make a claim.

If you want to cancel the policy after the cooling-off period ends, your premiums won’t be refunded.

If you're thinking of cancelling your policy, please contact us. , or write to Aviva Life, Norwich BCC, PO Box 520, Norwich, NR1 3WG.

If your policy was previously with Friends Life, check your policy documents or contact us.

Explore more frequently asked questions

Whether you want to change your details, make a claim or understand more about our products, you can find answers to FAQs by category.

Coronavirus updates, help and support

We're having to do a few things a little differently right now, here's all the latest information about our different policies, including COVID-19 specific frequently asked questions, and the best way to contact us.

FAQ search tool

Not found the answer you need yet? If you have a particular question, try our FAQ search tool.