Frequently Asked Questions

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You asked: How long will it take to get the payment from my claim?

The average time can vary and is dependent upon lots of different things. but we can usually give you a good idea of timescales after we have discussed the claim.

Once we've agreed to pay the claim, and we have everything we need, we aim to pay out within five working days.

If you'd like to help making a future claim a little easier, you could consider placing your policy under a suitable trust. This enables you to decide who we would make a payment to in the event of your death, avoiding the need to include executors and saving time in the process.

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